Award

Social Media CRM Tool

CARE QUALITY COMMISSION

This public procurement record has 2 releases in its history.

Award

25 Feb 2025 at 17:13

Award Notice
Award

04 Apr 2023 at 10:20

Award Notice
Summary of the contracting process

The Care Quality Commission (CQC) has awarded a contract for a Social Media CRM Tool to enhance their capacity to manage social media queries and monitor engagement effectively. This procurement, classified under IT services, was conducted through the Crown Commercial G Cloud 13 framework (Lot 2 Cloud Services). The contract was awarded on 31 March 2023 and will run from 1 May 2023 to 30 April 2026. Located in Newcastle upon Tyne, England, the CQC has committed a value ranging from £63,600 to £95,400 for this project, which will be delivered by the supplier, Orlo. The procurement stage is complete, and all necessary corrections to the initial award notice have been updated as of 25 February 2025.

This tender presents significant growth opportunities for businesses, particularly SMEs, that specialise in IT services, CRM solutions, and social media monitoring. Companies capable of delivering off-the-shelf tools that integrate CRM and social engagement monitoring will find this contract aligns well with their service offerings. By catering to large organisations such as the CQC, businesses can establish a reputable client base and increase their visibility in the public sector. Additionally, participating in framework agreements like G Cloud 13 facilitates future business prospects and connections within the government procurement landscape.

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Notice Information

Notice Title

Social Media CRM Tool

Notice Description

Call of contract for Social Media Monitoring Tool - off-the-shelf" tool that can provide both social media CRM and engagement monitoring to enable us to effectively handle large volumes of queries received through our corporate social media accounts, and to track and evaluate the success of our proactive engagement activities on social media. This procurement was undertaken via Crown Commercial G Cloud 13 RM1557.13 - Lot 2 Cloud Services The Contract is awarded for an initial period of 24 months with an option to extend for up to 12 months. Total awarded value is the maximum of all charges. Contract reference: CQC EP&S 033 Updated 25.02.2025 Correction in the original notice Section name: Contract summary Place corrected: Value of contract Instead of Value: PS63,600 to PS83,333 Read Value: PS63,600 to PS94,400 Place corrected: Contract end date Instead of Date: 30 April 2025 Read Date: 30 April 2026 Section name: Description Instead of Text: The contract is awarded for 24 months with no option to extend Read: The Contract is awarded for an initial period of 24 months with an option to extend for up to 12 months. Section name: Award information Place corrected: Contract end date Instead of Date: 30 April 2025 Read Date: 30 April 2026 Place corrected: Total value of contract Instead of Value: PS63,600 Read Value: PS95,400 Section name: About the buyer Place corrected: Address Instead of Address: Newcastle, NE1 4PA, UK Read Address: Newcastle upon Tyne, NE1 4PA, England

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c38cafcf-6846-4080-9487-3053728b95e8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/07c326c5-85e0-4304-958f-5c75e3c5fb93
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£95,400 Under £100K
Lots Value
Not specified
Awards Value
£159,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Feb 202512 months ago
Submission Deadline
24 Feb 2023Expired
Future Notice Date
Not specified
Award Date
30 Mar 20232 years ago
Contract Period
30 Apr 2023 - 30 Apr 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

ORLO

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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