Award

Care Connect - Twilio INC Text Messaging Service

DURHAM COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

23 Dec 2022 at 08:47

Award Notice
Summary of the contracting process

The Durham County Council has awarded a contract for the provision of Twilio INC Text Messaging Service as part of the Care Connect Service. The contract is worth £30,000 and follows a selective procurement method using a negotiated procedure. The tender period ended on 4th November 2022, with the contract running from 7th November 2022 to 31st March 2024. The services are classified under Telephone and data transmission services with delivery addresses in England.

This opportunity within the Telephone and data transmission services industry provides a lucrative chance for businesses offering text messaging relay services. The procurement process, led by Durham County Council, aimed to secure a supplier for the Care Connect Service. Companies specialising in mobile-telephone services and Short Message Service (SMS) services would be well-suited to compete for this contract. The contract duration is initially set for 3 years, with the potential for expansion based on the level of use by the Care Connect Service.

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Notice Information

Notice Title

Care Connect - Twilio INC Text Messaging Service

Notice Description

The Care Connect Service will shortly be going live with a new Tunstall IT solution - Service Manager - part of which involves a new process for the recording of incidents and the dispatch of responders to assist customers in their homes. In relation to this dispatch aspect, including recording of arrival times for KPI purposes, the services of Twilio are required. Twilio, who are the only supplier available due to their interoperability with Service Manager, provide text messaging relay services which will be used to task Care Connect responders, send incident information, and record response times and other real time status updates. The annual cost of the Twilio service will be solely dependent on the level of use, which itself is dependent on incidents attended by the Care Connect Service. Twilio text messaging relay services will be required, and charged, each time an incident is attended by Care Connect Responders. The estimated cost for the initial 12-month period, based on anticipated use, is PS6,569 - quote attached. Whilst this is high level estimate, it may be prudent to include a maximum spend of PS10,000 to give additional flexibility with the contract. This contract will be required for as long as the Care Connect Service uses the Service Manager product. As such, for ease of process it would ideally be given an initial rolling duration of 3 years, albeit use is on an as-required basis as outlined above. The wider Service Manager project was part of a capital funding scheme, although as an ongoing and unforeseen cost, Twilio, will be met through standard revenue spend.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c39c990e-ccd3-4def-827a-ef7d2595bd2c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fe3df44c-3e50-4f80-9ccb-53cf7befff67
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64210000 - Telephone and data transmission services

64212000 - Mobile-telephone services

64212100 - Short Message Service (SMS) services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
£30,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Dec 20223 years ago
Submission Deadline
4 Nov 2022Expired
Future Notice Date
Not specified
Award Date
6 Nov 20223 years ago
Contract Period
11 Nov 2022 - 31 Mar 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DURHAM COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5UL
Post Town
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
County Durham
Electoral Ward
Neville's Cross
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

TWILIO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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