Tender

GB-Barnet: community alarm call handling service

BARNET HOMES LTD

This public procurement record has 2 releases in its history.

TenderAmendment

24 Mar 2022 at 15:05

Tender Notice
Tender

21 Dec 2021 at 11:50

Tender Notice
Summary of the contracting process

The procurement process involves Barnet Homes Ltd seeking a supplier to provide a 24-hour community alarm call handling service. The tender, titled "GB-Barnet: community alarm call handling service", is classified under the CPV code for call centres and falls within the services category. This procurement is situated in London, UK, and operates under an open procedure, having been published on 21 December 2021. The tender period concluded on 28 January 2022, with the contract anticipated to commence on 1 April 2022 and extend until 31 March 2029. The total value of the contract is estimated at £500,000, with a minimum value of £100,000, aimed at serving users primarily in the boroughs of Barnet and Brent, among others.

This tender presents significant growth opportunities for small to medium enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) that specialise in community services and call handling solutions. Businesses that excel in providing responsive, customer-focused services, especially those with experience in managing call centres or community safety services, would be well-positioned to compete for this contract. Firms can leverage this opportunity to expand their operations within local government contracts while contributing to the well-being of community residents in the boroughs served.

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Notice Information

Notice Title

GB-Barnet: community alarm call handling service

Notice Description

NOTE: This notice was updated on 24 March 2022 for the following reason: Not Awarded - non compliant bids(community alarm call handling service - Barnet Homes wishes to cease its call handling service and instead procure a supplier or suppliers to provide a 24-hour community alarm call handling service. This invitation to tender is split into lots: 1. for service users living in London Borough of Barnet (LBB) owned accommodation (predominantly Sheltered Housing type schemes) 2.for service users living in accommodation provided by registered social landlords. These service users are primarily located throughout the boroughs of Barnet and Brent but can also be found within the boroughs of Camden, Edmonton, Harrow, Waltham Abbey and Westminster among others.) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c40168de-ce52-42d1-a44e-8aae1597da19
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/63569812-c602-45b5-bf4e-5cde66252d19
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Mar 20223 years ago
Submission Deadline
28 Jan 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2022 - 31 Mar 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BARNET HOMES LTD
Contact Name
procurement team
Contact Email
procurement@barnethomes.org
Contact Phone
+442083594783

Buyer Location

Locality
LONDON
Postcode
NW9 4EW
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI71 Barnet
Delivery Location
TLI London
Local Authority
Barnet
Electoral Ward
Colindale North
Westminster Constituency
Hendon

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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