Tender

NTCA Working Homes CRM

NORTHUMBERLAND COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Tender

12 Feb 2019 at 14:08

Tender

12 Feb 2019 at 10:39

Summary of the contracting process

Northumberland County Council is seeking proposals for a bespoke Customer Relationship Management (CRM) system, titled "NTCA Working Homes CRM", to be utilised for performance management of the North of Tyne Working Homes project. The procurement, classified under IT services, is currently in the tender stage, with submissions due by 28th February 2019. The project has a total contract value of £25,000 and will be delivered in the North East region of the United Kingdom. The contract period is scheduled to commence on 13th March 2019 and run until 28th February 2022, and the procurement method employed is an open procedure.

This tender presents a significant opportunity for businesses in the IT services sector, particularly those specialising in CRM systems and software development. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete for this contract, offering innovative solutions to enhance customer relationship management capabilities. Engaging in this tender could lead to substantial growth and establish a long-term partnership with Northumberland County Council, thereby expanding the winning bidder's portfolio within the public sector.

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Notice Title

NTCA Working Homes CRM

Notice Description

Proposals are invited to provide a bespoke Customer Relationship Management (CRM) system which includes a Participation Tracking System for use by Northumberland County Council, on behalf of the North of Tyne Combined Authority. the. This system will be used for performance management of the three year North of Tyne Working Homes project.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c40709f1-f5e8-487c-8fe2-e7e92e6ff409
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3de4016b-b9e7-49a5-b785-99637ed128f3
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Feb 20197 years ago
Submission Deadline
28 Feb 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
13 Mar 2019 - 28 Feb 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NORTHUMBERLAND COUNTY COUNCIL
Contact Name
Lauren Morgan
Contact Email
lauren.morgan@northumberland.gov.uk
Contact Phone
+44 1670622550

Buyer Location

Locality
MORPETH
Postcode
NE61 2EF
Post Town
Newcastle upon Tyne
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC42 Northumberland
Delivery Location
TLC North East (England)

Local Authority
Northumberland
Electoral Ward
Morpeth Kirkhill
Westminster Constituency
North Northumberland

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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