Award

TfL 91640 - Call Off Batch 7 B Telephony Contactless Payment Cards Contacts

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Award

19 Nov 2019 at 16:12

Summary of the contracting process

The procurement process involves Transport for London (TfL) seeking services related to customer contacts made for journeys using Contactless Payment Cards. The contract, titled "TfL 91640 - Call Off Batch 7 B Telephony Contactless Payment Cards Contacts," has an overall value of £5,000,000. This tender has reached the award stage, with the contract period commencing on 7th October 2019 and concluding on 30th November 2023. The procurement method employed was selective, which is a restricted procedure above threshold, and the delivery addresses are located in London, United Kingdom. The tender was formally awarded on 1st August 2019.

This opportunity presents significant potential for business growth, particularly for suppliers in the customer service sector. Businesses that possess experience in telephony and customer interaction can effectively compete for this contract, given that TfL’s requirement aligns with specialised services in managing customer contacts. Small and medium enterprises (SMEs) are encouraged to explore this tender, as the procurement process is designed to accommodate their participation.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

TfL 91640 - Call Off Batch 7 B Telephony Contactless Payment Cards Contacts

Notice Description

This covers customer contacts made for journeys using Contactless Payment Cards.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f27ae0a9-b790-4eee-afe1-2f71b4c9a811
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£5,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Nov 20196 years ago
Submission Deadline
1 Aug 2019Expired
Future Notice Date
Not specified
Award Date
31 Jul 20196 years ago
Contract Period
6 Oct 2019 - 30 Nov 2023 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0BD
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CHARES NOVACROFT DIRECT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f-2019-11-19T16:12:56Z",
    "date": "2019-11-19T16:12:56Z",
    "ocid": "ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "TfL 91640 - Call Off Batch 7 B Telephony Contactless Payment Cards Contacts",
        "title": "TfL 91640 - Call Off Batch 7 B Telephony Contactless Payment Cards Contacts",
        "description": "This covers customer contacts made for journeys using Contactless Payment Cards.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79342300",
            "description": "Customer services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 5000000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2019-08-01T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2019-10-07T00:00:00+01:00",
            "endDate": "2023-11-30T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/5WZu8KXU",
            "name": "Transport for London",
            "identifier": {
                "legalName": "Transport for London",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/5WZu8KXU"
            },
            "address": {
                "streetAddress": "55 Broadway",
                "locality": "London",
                "postalCode": "SW1H 0BD",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "CommercialCoE@TfL.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-130905",
            "name": "Chares Novacroft Direct Limited,",
            "identifier": {
                "legalName": "Chares Novacroft Direct Limited,"
            },
            "address": {
                "streetAddress": "Seebeck House, 1 Seebeck Place, Knowlhill, Milton Keynesm MK5 8FR"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/5WZu8KXU",
        "name": "Transport for London"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f-1",
            "status": "active",
            "date": "2019-08-01T00:00:00+01:00",
            "datePublished": "2019-11-19T16:12:56Z",
            "value": {
                "amount": 5000000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-130905",
                    "name": "Chares Novacroft Direct Limited,"
                }
            ],
            "contractPeriod": {
                "startDate": "2019-10-07T00:00:00+01:00",
                "endDate": "2023-11-30T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/f27ae0a9-b790-4eee-afe1-2f71b4c9a811",
                    "datePublished": "2019-11-19T16:12:56Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractNotice",
                    "description": "TfL 91640 - Call Off Batch 7 B Telephony Contactless Payment Cards Contacts",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/0a901b92-09e7-4544-b2fc-dc919987a7ab",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}