Planning

UHB CRM Solution - Market Engagement

UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Planning

20 Aug 2024 at 14:30

Market Engagement Notice
Summary of the contracting process

The University Hospitals Birmingham NHS Foundation Trust (UHB), one of the largest teaching hospital Trusts in England, has initiated a market engagement process for a new Customer Relationship Management (CRM) solution. The procurement is currently in the planning stage and falls under the industry category of Customer Relationship Management software packages (CPV code: 48445000). The Trust serves a regional, national, and international population, including various hospitals and community services within Birmingham and Solihull, West Midlands. Suppliers interested in participating in this market engagement are required to respond to the questionnaire via the Health Family Single eCommercial System Portal (Atamis) by 16:00 on Tuesday, 17th September 2024. Key details and requirements are provided in the Briefing Note available on the Atamis Procurement portal.

This tender presents significant opportunities for businesses specialised in CRM solutions, particularly those suited to meet the needs of a large healthcare organisation. The emphasis on early market engagement indicates UHB's commitment to identifying the most effective solutions, creating an avenue for suppliers, especially SMEs, to contribute innovative approaches. Companies experienced in delivering scalable and efficient CRM systems within the healthcare sector should find this tender particularly advantageous for business growth. By engaging in this process, businesses can potentially secure a partnership with a leading NHS Trust, increasing their market visibility and expanding their portfolio within the healthcare domain.

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Notice Information

Notice Title

UHB CRM Solution - Market Engagement

Notice Description

University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital Trusts in England and the West Midlands, serving a regional, national, and international population. It includes Birmingham Heartlands Hospital, Birmingham Chest Clinic, Good Hope Hospital, the Queen Elizabeth Hospital Birmingham, Solihull Hospital, and various Community Services. We also run several smaller satellite units, allowing people to be treated as close to home as possible. As an NHS organisation, UHB will see and treat more than 2.2 million people every year across our sites UHB currently employs over 25,000 members of staff and we are committed to investing in their development and their health and wellbeing. This Prior Information Notice (PIN) outlines the requirements for a Customer Relationship Management (CRM) solution to be implemented by Health Innovation West Midlands at University Hospitals Birmingham NHS Foundation Trust (UHB) located in Birmingham and Solihull, England. Requirements are further detailed within the Briefing Note document that can be found on the Atamis Procurement portal. Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaire via the online form on the Health Family Single eCommercial System Portal (Atamis) by 16:00 on Tuesday17th September 2024. https://health-family.force.com/s/Welcome Please search for C302547 To View documents please register interest and then navigate "My Proposals and quotes"

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c5b13c8b-b893-43fd-b982-599749fd03e8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0ad2b71d-81af-4838-8e6f-2a0490d2604a
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Aug 20241 years ago
Submission Deadline
Not specified
Future Notice Date
17 Sep 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
Contact Name
Abdul Alim
Contact Email
abdul.alim@uhb.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B15 1NU
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Edgbaston
Westminster Constituency
Birmingham Edgbaston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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