Tender

GB-London: BTA1357 - Industry Standard Call Handling

BRITISH TOURIST AUTHORITY

This public procurement record has 1 release in its history.

Tender

18 Dec 2020 at 09:30

Summary of the contracting process

The British Tourist Authority is currently conducting a tender for the project titled "GB-London: BTA1357 - Industry Standard Call Handling," which falls under the services industry category, specifically related to call centre operations. This procurement process is in the active tender stage, having been published on 18th December 2020. The tender will remain open until 8th January 2021, with the contract period expected to commence on 18th January 2021 and conclude on 19th April 2021. The estimated contract value ranges from £25,000 to £50,000, and interested parties are invited to submit their proposals via the open procurement method.

This tender presents a significant opportunity for businesses specializing in call centre services, particularly those looking to contribute to the tourism sector amidst ongoing recovery efforts post-COVID-19. Providers that can demonstrate expertise in delivering customer support and have experience with certification processes, such as the "We're Good To Go" initiative, will be well-positioned to compete. The project aims to facilitate a positive visitor experience and restore confidence in the tourism industry, making it an ideal venture for service-oriented companies eager to expand their market footprint.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

GB-London: BTA1357 - Industry Standard Call Handling

Notice Description

and overseas to market Britain in an inspirational and effective way. As part of the COVID-19 recovery work, VisitEngland developed an Industry Standard certification, We're Good To Go, for use across the tourism industry. This certification aims to provide reassurance to visitors that individual tourism businesses have demonstrated that they have completed a COVID-19 risk assessment and are following government and sector-specific guidance. Businesses will apply to be certified via an online platform that is currently being developed, with a helpdesk to call on for support and guidance during the application process.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bded4a4a-cc24-40b1-a579-7a5fd5a43d29
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Dec 20205 years ago
Submission Deadline
8 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
18 Jan 2021 - 19 Apr 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BRITISH TOURIST AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SZ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71-2020-12-18T09:30:15Z",
    "date": "2020-12-18T09:30:15Z",
    "ocid": "ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP555456582",
        "title": "GB-London: BTA1357 - Industry Standard Call Handling",
        "description": "and overseas to market Britain in an inspirational and effective way. As part of the COVID-19 recovery work, VisitEngland developed an Industry Standard certification, We're Good To Go, for use across the tourism industry. This certification aims to provide reassurance to visitors that individual tourism businesses have demonstrated that they have completed a COVID-19 risk assessment and are following government and sector-specific guidance. Businesses will apply to be certified via an online platform that is currently being developed, with a helpdesk to call on for support and guidance during the application process.",
        "datePublished": "2020-12-18T09:30:15Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 25000,
            "currency": "GBP"
        },
        "value": {
            "amount": 50000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-01-08T16:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-01-18T00:00:00Z",
            "endDate": "2021-04-19T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/bded4a4a-cc24-40b1-a579-7a5fd5a43d29",
                "datePublished": "2020-12-18T09:30:15Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please follow this link to view the notice.",
                "url": "https://www.delta-esourcing.com/tenders/UK-GB-London:-BTA1357---Industry-Standard-Call-Handling/XJW32QJ5D7"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-133956",
            "name": "British Tourist Authority",
            "identifier": {
                "legalName": "British Tourist Authority"
            },
            "address": {
                "streetAddress": "visitbritain.org",
                "locality": "London",
                "postalCode": "SW1W 9SZ",
                "countryName": "UK"
            },
            "contactPoint": {
                "name": "Darsej Gjakiu",
                "email": "darsej.gjakiu@visitbritain.org",
                "telephone": "000000000"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-133956",
        "name": "British Tourist Authority"
    }
}