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Impact Metrics

HOUSING OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Award

29 Sep 2026 at 10:55

Award Notice
Summary of the contracting process

The Housing Ombudsman commissioned specialist evaluation consultancy to develop an Impact Metrics Framework for its systemic and thematic products. The work covers creating a practical framework and a clear impact-measurement method; recommending key performance indicators and other measures; establishing baseline measures where possible; assessing the effectiveness and contribution of existing products; and identifying data gaps and opportunities to improve. Delivery is in London. This is a services requirement focused on impact measurement and evaluation within the Housing Ombudsman’s own products.

The procurement is complete and has been awarded to Rocket Science Ltd following a single-tender action below the applicable threshold. The award was made on 17 September 2026, at a value of £90,100.98. The contract period is 20 September 2026 to 20 April 2027. The tender was valued at £90,100, with a submission deadline of 17 August 2026. The requirement was not divided into lots. The Housing Ombudsman identified the opportunity as suitable for small and medium-sized enterprises. The stated requirement describes the intended framework, measurement methodology, recommended indicators, baselines where possible, assessment of existing products, and identification of data gaps; no separate scoring or evaluation criteria are provided in the procurement details.

For suppliers specialising in evaluation, impact measurement or performance frameworks, this award demonstrates demand from the Housing Ombudsman for practical ways to assess the effects of its systemic and thematic products. A credible competitor for a future requirement of this kind would need to turn organisational objectives into usable indicators, develop a defensible method for measuring impact, establish baselines where feasible, and evaluate the contribution of existing products. The work also calls for the ability to analyse data limitations and identify realistic improvements. The successful supplier was an SME, showing that delivery was achievable by a smaller specialist consultancy rather than requiring a large organisation. Relevant experience would centre on applied evaluation and measurement for complex products, with the capacity to deliver a coherent framework and recommendations for this buyer.

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Notice Information

Notice Title

Impact Metrics

Notice Description

Requirement for specialist support to develop an Impact Metrics Framework for systemic and thematic products. This includes: 1 Developing a practical Impact Metrics Framework for HOS systemic and thematic products. 2 Establishing a clear methodology for measuring impact. 3 Recommending appropriate KPIs and performance indicators. 4Establishing baseline measures where possible. 5 Assessing the effectiveness and contribution of existing products. 6 Identifying data gaps and opportunities for improvement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c5d9477f-e0b7-45a3-b84a-da6f8bef6ad4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/700f2cf7-4679-43e6-875f-cab4cafae5e3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79419000 - Evaluation consultancy services

Notice Value(s)

Tender Value
£90,100 Under £100K
Lots Value
Not specified
Awards Value
£90,100 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Sep 20262 weeks ago
Contract Period
20 Sep 2026 - 20 Apr 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOUSING OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PRESTON
Postcode
WC2B 4HN
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Rocket Science

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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