Award

Provision of Qualitative Insight for Customer Journeys and Proposition Developme

UK VISAS AND IMMIGRATION : HOME OFFICE

This public procurement record has 1 release in its history.

Award

21 Oct 2019 at 13:29

Summary of the contracting process

The procurement process involves the UK Visas and Immigration, a division of the Home Office, which has completed a tender for the provision of qualitative insight related to customer journeys and proposition development. The procurement method was selective, and this call-off was made from a dynamic purchasing system. The contract, worth £395,385.50, is part of the research and development services category and was formally awarded on 8th October 2019, with the contract period established from 9th October 2019 to 8th October 2022.

This tender presents valuable opportunities for small and medium-sized enterprises (SMEs) seeking to expand their market reach, particularly those with expertise in qualitative research and consultancy services. Businesses experienced in delivering customer insights or user experience research would be well-positioned to compete in similar future tenders, as government contracts often require innovative approaches to understanding user interactions with services.

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Notice Title

Provision of Qualitative Insight for Customer Journeys and Proposition Developme

Notice Description

A qualitative insight research requirement for Customer journeys on behalf of UK Visa and Immigration

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c6bea711-7545-41f1-99c6-a7024dcb272b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/599463bf-9351-42e6-8dab-2df84eeead6a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£395,385 £100K-£500K
Lots Value
Not specified
Awards Value
£395,385 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20196 years ago
Submission Deadline
4 Sep 2019Expired
Future Notice Date
Not specified
Award Date
7 Oct 20196 years ago
Contract Period
8 Oct 2019 - 8 Oct 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UK VISAS AND IMMIGRATION : HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

ESRO - REVEALING REALITY

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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