Award

DDaT25419 - Contract Centre Solutions

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

06 Feb 2026 at 11:42

Summary of the contracting process

A recent award notice from UK Shared Business Services Limited details a procurement process for the provision of call centre solutions, labelled under "DDaT25419 - Contract Centre Solutions." This contract falls under the industry category of software package and information systems and was managed through a selective procurement method, specifically a call-off from the RM6116 - Network Services 3 Framework. Located in Swindon, England, the contract has an estimated value of £260,276.05, with the contract period starting on 2 February 2026 and concluding on 30 April 2029. The buyer, identified as UK Shared Business Services Limited, finalised the award on 6 February 2026, marking it as a completed procurement process.

This tender offers significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs). BDR Voice & Data Solutions Ltd, an SME, has already been awarded the contract, demonstrating the suitability for businesses capable of supplying software and information systems. Thus, companies in the software industry, especially those with expertise in call centre solutions, will find this sector rewarding, with potential repeat engagements arising from successful performance. The contract's nature provides a secure, long-term revenue stream, fostering expansion and stability for participating businesses.

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Notice Title

DDaT25419 - Contract Centre Solutions

Notice Description

***Please note this is an award notice, not a call for competition*** UK Shared Business Services (UK SBS) had a requirement for the provision of Call Centre Solutions. This Call Off contract has been sourced via a further competition exercise under the RM6116 - Network Services 3 Framework.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c7171825-806f-4d12-bc40-44599f1f1543
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e2896c4c-f8ba-45da-8d65-3226f82c95f4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£260,276 £100K-£500K
Lots Value
Not specified
Awards Value
£123,960 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Feb 20262 weeks ago
Submission Deadline
1 Dec 2025Expired
Future Notice Date
Not specified
Award Date
2 Feb 20263 weeks ago
Contract Period
2 Feb 2026 - 30 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified

Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

BDR VOICE & DATA SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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