Award

Customer Relationship Management (CRM) system

UNIVERSITY OF BRISTOL

This public procurement record has 2 releases in its history.

Award

20 Dec 2018 at 16:43

Award Notice
Tender

09 Apr 2018 at 07:08

Tender Notice
Summary of the contracting process

The University of Bristol is seeking a Customer Relationship Management (CRM) system to enhance its digital infrastructure and improve student recruitment. This procurement falls under the services category, with a value of approximately £1 million, and is currently in the Tender stage. The tender period ends on 8 May 2018, and the contract is set to commence on 1 October 2018, running for an initial five years with a possibility for a two-year extension. The procurement is being conducted through a selective method, allowing for competitive negotiation above threshold.

This tender presents substantial opportunities for businesses specialised in software development and information systems, particularly those with experience in CRM solutions. Companies capable of meeting the legislative requirements related to GDPR and data integrity, as well as those adept in integrating innovative technology to enhance user experience, will be well-positioned to compete. The emphasis on improving the student experience and the long-term nature of the contract make it appealing for firms looking to foster growth in the higher education sector.

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Notice Information

Notice Title

Customer Relationship Management (CRM) system

Notice Description

A Customer Relationship Management (CRM) system and revised processes to help the University achieve strategic goals in terms of student recruitment, improving digital infrastructure, and enhancing the student experience. Investment is also needed to meet legislative requirements in terms of the Competition and Markets Authority (CMA), General Data Protection Regulation (GDPR) and data integrity. Additional information: Following implementation, the initial contract period for system provision will be for 5 years with an option to extend for a maximum of a further 2 years. The dates indicated in Section 1 assume that the option to extend is exercised in full.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c71d402d-613c-4837-b7e1-f280968f254c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/00b76537-3e19-435b-8f72-4b35478b47c3
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£665,000 £500K-£1M
Lots Value
Not specified
Awards Value
£665,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Dec 20187 years ago
Submission Deadline
8 Jun 2018Expired
Future Notice Date
Not specified
Award Date
13 Dec 20187 years ago
Contract Period
13 Dec 2018 - 31 Oct 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF BRISTOL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS1 5DS
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
TLK South West (England)
Local Authority
Bristol, City of
Electoral Ward
Central
Westminster Constituency
Bristol Central

Supplier Information

Number of Suppliers
1
Supplier Name

CRIMSON CONSULTANTS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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