Award

BTA1670 - Outsourced Call Centre Services

BRITISH TOURIST AUTHORITY T/A VISITBRITAIN/VISITENGLAND

This public procurement record has 1 release in its history.

Award

24 Feb 2022 at 10:04

Summary of the contracting process

The public procurement process involves the British Tourist Authority, trading as VisitBritain/VisitEngland, seeking outsourced call centre services under the title "BTA1670 - Outsourced Call Centre Services". This tender is classified within the services industry, specifically under the call centre category (CPV code 79512000). The procurement method employed is selective, with the process executed as a call-off from a framework agreement. The tender period concluded on 31st January 2022, with the contract period commencing from 22nd February 2022 and extending to 21st February 2023. The contract value is set at £680,000, while the minimum contract value is £170,000, covering delivery locations including the United Kingdom and broader territories such as Europe and the British Overseas Territories.

This tender represents a significant opportunity for businesses specialising in call centre services, particularly those capable of managing outsourced support operations. Given the nature of the contract, companies with expertise in customer service management, call handling, and related technologies would find themselves well-suited to compete. Large organisations as well as medium-sized enterprises may pursue this opportunity, especially those looking to expand their client portfolios within the public sector. The awarded company, THE CONTACT COMPANY LTD, exemplifies the kind of suppliers capable of fulfilling such contracts.

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Notice Title

BTA1670 - Outsourced Call Centre Services

Notice Description

Further Competition under CCS RM6181 - Lot 1 Call Centre for Outsourced Support

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c760708d-f854-4169-a7b6-60963c0ef096
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5103df1c-3025-4420-b67b-c4bbcecdf01c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£680,000 £500K-£1M
Lots Value
Not specified
Awards Value
£680,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Feb 20224 years ago
Submission Deadline
31 Jan 2022Expired
Future Notice Date
Not specified
Award Date
14 Feb 20224 years ago
Contract Period
22 Feb 2022 - 21 Feb 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BRITISH TOURIST AUTHORITY T/A VISITBRITAIN/VISITENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 0BD
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

THE CONTACT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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