Notice Information
Notice Title
101 Non Emergency Helpline
Notice Description
Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers. The migration of the call charging for this service from caller charging to allow calls to be free to the public. Implementation of automation measures to identify and redirect (to other media such as online platforms) calls which do not require a police call handler's involvement. Additional information: Contract extended, exercising 24 months extension option
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/5d831cec-3cec-4e8c-ae93-b802dc5aba9d
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64211000 - Public-telephone services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £700,000 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Apr 20205 years ago
- Submission Deadline
- 31 Mar 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 31 Mar 20205 years ago
- Contract Period
- 31 Mar 2020 - 31 Mar 2022 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HOME OFFICE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1P 4DF
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/5d831cec-3cec-4e8c-ae93-b802dc5aba9d
22nd April 2020 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720-2020-04-22T10:47:36+01:00",
"date": "2020-04-22T10:47:36+01:00",
"ocid": "ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "CF-0107000D58000000L5A4EAK1",
"title": "101 Non Emergency Helpline",
"description": "Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers. The migration of the call charging for this service from caller charging to allow calls to be free to the public. Implementation of automation measures to identify and redirect (to other media such as online platforms) calls which do not require a police call handler's involvement. Additional information: Contract extended, exercising 24 months extension option",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "64211000",
"description": "Public-telephone services"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "RG14 2FN"
},
{
"countryName": "British Oversea Territories"
},
{
"countryName": "Channel Islands"
},
{
"countryName": "Europe"
},
{
"countryName": "Isle of Man"
},
{
"countryName": "Rest of the World"
},
{
"countryName": "United Kingdom"
}
]
}
],
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2019-03-31T23:59:59+01:00"
},
"contractPeriod": {
"startDate": "2020-04-01T00:00:00+01:00",
"endDate": "2022-03-31T23:59:59+01:00"
},
"suitability": {
"sme": false,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-CFS-78285",
"name": "Home Office",
"identifier": {
"legalName": "Home Office"
},
"address": {
"streetAddress": "2 Marsham St, Westminster",
"locality": "London",
"postalCode": "SW1P 4DF",
"countryName": "GB"
},
"contactPoint": {
"name": "Phil Buakuma",
"email": "phil.buakuma@homeoffice.gov.uk",
"telephone": "+44(0)7825582780"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CFS-142346",
"name": "VODAFONE LTD",
"identifier": {
"legalName": "VODAFONE LTD"
},
"address": {
"streetAddress": "Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-CFS-78285",
"name": "Home Office"
},
"awards": [
{
"id": "ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720-1",
"status": "active",
"date": "2020-04-01T00:00:00+01:00",
"datePublished": "2020-04-22T10:47:36+01:00",
"value": {
"amount": 700000,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CFS-142346",
"name": "VODAFONE LTD"
}
],
"contractPeriod": {
"startDate": "2020-04-01T00:00:00+01:00",
"endDate": "2022-03-31T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/5d831cec-3cec-4e8c-ae93-b802dc5aba9d",
"datePublished": "2020-04-22T10:47:36+01:00",
"format": "text/html",
"language": "en"
}
]
}
]
}