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Enterprise Architecture Tool

Financial Ombudsman Service

This public procurement record has 1 release in its history.

Award

24 Sep 2026 at 14:51

Award Notice
Summary of the contracting process

The Financial Ombudsman Service procured an enterprise architecture software tool, including its implementation, to create a single authoritative view of the organisation’s business and technology landscape. The specified capability is Ardoq. This is a technology supply and implementation requirement, rather than a general IT support contract. The buyer is based in London, and the procurement lists delivery in the United Kingdom as well as other locations worldwide. The core requirement is to provide and implement tooling that helps the organisation map and understand its business and technology environment.

The procurement is complete and was awarded to Bruhati Solutions Limited. The award was made on 28 August 2026, for £313,094.15. The awarded contract period runs from 7 September 2026 to 6 September 2029; the tender also gives a broader estimated contract period ending on 30 September 2029. The buyer used a selective call-off from a framework agreement. The tender submission deadline was 31 July 2026. The procurement was classified as goods, and small and medium-sized enterprises were considered suitable to participate. No lot breakdown or specific evaluation criteria are recorded in the process information.

This award shows that the Financial Ombudsman Service has bought an enterprise architecture tool together with implementation, rather than software alone. Suppliers seeking to compete for a comparable requirement from this buyer would need to demonstrate they can supply and put an enterprise architecture capability into operation, and establish a coherent view of both business and technology. Experience implementing enterprise architecture tooling at organisational scale would be directly relevant; the selected solution was Ardoq. The route used was a framework call-off, so a credible competitor would also need access to an appropriate framework and the ability to respond to its selective call-off process. The stated SME suitability indicates that smaller suppliers could be relevant, provided they can meet the software and implementation requirement.

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Notice Information

Notice Title

Enterprise Architecture Tool

Notice Description

Supply and implementation of an Enterprise Architecture (EA) tooling capability (Ardoq) to establish a single, authoritative view of the organisation's business and technology landscape.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c8cae1f9-8545-4d90-8331-0a5b4df66ecd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/54dede59-d201-497d-9cc3-8b316ba4ed56
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£313,094 £100K-£500K
Lots Value
Not specified
Awards Value
£313,094 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Aug 20261 months ago
Contract Period
7 Sep 2026 - 6 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Ombudsman Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

BRUHATI SOLUTIONS LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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