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PSN Support Services

Financial Conduct Authority

This public procurement record has 1 release in its history.

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07 Oct 2026 at 16:31

Award Notice
Summary of the contracting process

The Financial Conduct Authority is procuring PSN support services: a PSN gateway service and access to the PSN and PND restricted services. The requirement is classified as IT support services and is delivered in London. The description notes that access to PSN/PND Restricted was expected to reduce significantly because of the Nine23 replacement project. The selected provider, Nine23 Ltd, is an SME. This requirement sits within the FCA’s operational technology support, rather than general software development or a broad IT transformation programme.

The procurement is complete and the FCA awarded the contract to Nine23 Ltd on 14 September 2026. The awarded value is £1,127,590.78. The contract runs from 1 October 2026 to 30 September 2027. The procurement was a selective call-off from a framework agreement. The estimated procurement range was £563,795.38 to £1,127,590.78. The published details identify one service requirement covering gateway provision and restricted-network access; they do not give separate awards or lots. The tender was marked suitable for SMEs and unsuitable for voluntary, community and social enterprises. No evaluation criteria are recorded in the procurement details.

For suppliers that did not win, this award shows that the FCA buys managed PSN gateway support and access to restricted public-sector networks through a framework call-off. A credible competitor would need to demonstrate the ability to provide and support secure gateway connectivity and maintain access to PSN and PND restricted services. The stated expectation that restricted access would reduce as the Nine23 replacement project progressed also points to the need to manage service transition and changing demand, rather than assume a fixed access volume. The selected supplier is an SME, and the requirement was identified as suitable for SMEs, indicating that this service scope can be delivered by a smaller specialist provider. Relevant network operations and secure public-sector service support are the capabilities most directly aligned with this requirement.

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Notice Information

Notice Title

PSN Support Services

Notice Description

PSN Support Services covering the following services. They are: - PSN Gateway Service - Access to PSN/PND Restricted, this is likely to change this year and be significantly less due to Nine23 replacement project

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c97548a5-5177-4638-bcb6-d5ef52e7ebdd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1dc78b27-69d3-4d8d-9dfd-16b35472ee44
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72261000 - Software support services

Notice Value(s)

Tender Value
£1,127,590 £1M-£10M
Lots Value
Not specified
Awards Value
£1,127,590 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Sep 20261 months ago
Contract Period
1 Oct 2026 - 30 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Conduct Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

NINE23 LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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