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ESFA Mystery Shopping Programme for the National Careers Service

Department For Education

This public procurement record has 1 release in its history.

Award

17 May 2021 at 14:23

Award Notice
Summary of the contracting process

The procurement process is for the "ESFA Mystery Shopping Programme for the National Careers Service," initiated by the Department for Education, focusing on education and training services in England. The tender was awarded on 5th August 2019, following a selective procurement procedure as a call-off from a framework agreement. The total contract value is £1,184,625, with the contract scheduled to run until 5th August 2021.

This tender presents significant opportunities for businesses involved in customer service and mystery shopping services, particularly small and medium-sized enterprises (SMEs) and voluntary community social enterprises (VCSEs). Companies capable of delivering high-quality assessment services and providing insights into customer experience in the education sector would be well-positioned to compete effectively for similar contracts, enhancing their growth and service offerings within the public sector.

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Notice Information

Notice Title

ESFA Mystery Shopping Programme for the National Careers Service

Notice Description

The Mystery Shopping project uses covert assessors (or 'mystery shoppers') who contact the National Careers Service and engage with the service through the telephone, face to face and web chat sessions each month. The assessors assess the quality and performance of the service in key areas. These include: the booking process, adviser skills, skills action plans, use of digital resources and follow up arrangements. The Mystery Shopping project enables an informed, real time, objective measure of actual day to day service delivery. It provides early warning to the Agency's National Careers Service Team of quality and service issues, and ensures that while prime contractors continue to benefit from the increased flexibility that the framework delivery model offers, they remain committed to delivering a service that is well regarded for its customer service and focus, quality professionalism and integrity.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ca7aa2a5-9f02-497d-a9d6-393b7c1babfe
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/41447c6c-34f0-4d7d-8b00-666ff36f5dc1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£1,184,625 £1M-£10M
Lots Value
Not specified
Awards Value
£1,184,625 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 May 20215 years ago
Submission Deadline
5 Oct 2018Expired
Future Notice Date
Not specified
Award Date
5 Aug 20197 years ago
Contract Period
5 Aug 2019 - 5 Aug 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department For Education
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 2WD
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

Kantar

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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