Award

CA9057 - Out of Hours Customer Contact Service

KARBON HOMES

This public procurement record has 2 releases in its history.

AwardUpdate

16 Nov 2021 at 13:39

Award Notice
Tender

18 Jul 2021 at 21:58

Tender Notice
Summary of the contracting process

Karbon Homes is seeking suppliers for their "CA9057 - Out of Hours Customer Contact Service" project, classified under the call centre category (CPV code: 79512000). The tender, which is currently in the Award stage, was published on 18th July 2021 and has a total contract value of £260,000. The tender period has concluded, with submissions having been accepted until 8th November 2021. The contract duration is from 8th November 2021 to 7th November 2024, and delivery addresses include locations across the United Kingdom and overseas territories.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specializing in call centre services, as Karbon Homes aims to enhance their customer support. Businesses that provide effective after-hours contact services or have experience in similar contracts would be particularly well-positioned to compete. Suppliers should prepare to demonstrate their capabilities in servicing diverse geographical locations and their commitment to quality customer interactions.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

CA9057 - Out of Hours Customer Contact Service

Notice Description

Out of Hours Customer Contact Service\ \ To access this competition: \ \ Registered:\ Login to https://suppliers.multiquote.com and view the opportunity CA9057.\ \ Not registered:\ Visit https://suppliers.multiquote.com then register and quote CA9057 as the reason for registration. \ \ Any queries please contact MultiQuote on 0151 482 9230.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ae982eb9-6a9a-4786-82f0-505743798fb9
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£260,000 £100K-£500K
Lots Value
Not specified
Awards Value
£272,270 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Nov 20214 years ago
Submission Deadline
8 Nov 2021Expired
Future Notice Date
Not specified
Award Date
18 Jul 20214 years ago
Contract Period
8 Nov 2021 - 7 Nov 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KARBON HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE
Postcode
NE12 8EG
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
North Tyneside
Electoral Ward
Longbenton & Benton
Westminster Constituency
Newcastle upon Tyne North

Supplier Information

Number of Suppliers
1
Supplier Name

GO-CENTRIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700-2021-11-16T13:39:14Z",
    "date": "2021-11-16T13:39:14Z",
    "ocid": "ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "26df4945-e3df-4fcc-bd9b-7f05a0fd2c04",
        "title": "CA9057 - Out of Hours Customer Contact Service",
        "description": "Out of Hours Customer Contact Service\\ \\ To access this competition: \\ \\ Registered:\\ Login to https://suppliers.multiquote.com and view the opportunity CA9057.\\ \\ Not registered:\\ Visit https://suppliers.multiquote.com then register and quote CA9057 as the reason for registration. \\ \\ Any queries please contact MultiQuote on 0151 482 9230.",
        "datePublished": "2021-07-18T22:58:59+01:00",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "NE12 8EG"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "NE12 8EG"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 260000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-11-08T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-11-08T00:00:00Z",
            "endDate": "2024-11-07T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "works",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/ae982eb9-6a9a-4786-82f0-505743798fb9",
                "datePublished": "2021-07-18T22:58:59+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-73954",
            "name": "Karbon Homes",
            "identifier": {
                "legalName": "Karbon Homes"
            },
            "address": {
                "streetAddress": "Number Five, Gosforth Park Avenue",
                "locality": "Newcastle",
                "postalCode": "NE12 8EG",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Naomi Noble",
                "email": "support@multiquote.com",
                "telephone": "0151 482 9230"
            },
            "details": {
                "url": "https://suppliers.multiquote.com"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-189471",
            "name": "go-centric Limited",
            "identifier": {
                "legalName": "go-centric Limited"
            },
            "address": {
                "streetAddress": "St Paul's House, 23 Park Square, , Leeds, LS1 2ND"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-73954",
        "name": "Karbon Homes"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700-1",
            "status": "active",
            "date": "2021-11-16T00:00:00Z",
            "datePublished": "2021-07-18T22:58:59+01:00",
            "value": {
                "amount": 272270,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-189471",
                    "name": "go-centric Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-11-08T00:00:00Z",
                "endDate": "2024-11-07T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/ae982eb9-6a9a-4786-82f0-505743798fb9",
                    "datePublished": "2021-07-18T22:58:59+01:00",
                    "dateModified": "2021-11-16T13:39:14Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}