Award

IT Service Management (ITSM) System

UNIVERSITY OF BRISTOL

This public procurement record has 2 releases in its history.

Award

08 Aug 2023 at 08:24

Award Notice
Tender

04 May 2023 at 10:05

Tender Notice
Summary of the contracting process

The University of Bristol is seeking an IT Service Management (ITSM) System through an open procurement process. The procurement involves a contract worth £660,000 in the IT software package category. The tender period ended on June 5, 2023. The contract is scheduled to start on August 31, 2023, and end on August 1, 2028. The University of Bristol, based in Bristol, England, is the buying organisation. This opportunity is suitable for small and medium enterprises (SMEs) and is in the goods category.

This tender for an IT Service Management system by the University of Bristol presents a lucrative opportunity for IT service providers and software companies. Businesses offering Software as a Service (SaaS) solutions and expertise in ITIL best practices are well-suited to compete. The contract value of £660,000 and the focus on out-of-the-box solutions aligned with industry best practices make it an attractive prospect for businesses looking to expand their portfolio within the university sector in South West, United Kingdom.

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Notice Information

Notice Title

IT Service Management (ITSM) System

Notice Description

IT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices. All requirements unless stated, must be 'out-of-the box' (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services. The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice: - Incident Management - Change Management - Release Management - Service Request Management - Problem Management - Knowledge Management - Service Asset and Configuration Management - Service Level Management - Service Catalogue Management The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to: - Existing and future university systems, using a REST API or connectors - Azure Active Directory for authentication - Microsoft 365 for email

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cb97a4fa-70d0-4e56-b7dc-7b8df5ebd436
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1a637de1-0c36-436b-bf1b-6d01f7ada639
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£660,000 £500K-£1M
Lots Value
Not specified
Awards Value
£660,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Aug 20232 years ago
Submission Deadline
5 Jun 2023Expired
Future Notice Date
Not specified
Award Date
24 Jul 20232 years ago
Contract Period
1 Aug 2023 - 1 Aug 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF BRISTOL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS1 5DS
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
TLK South West (England)
Local Authority
Bristol, City of
Electoral Ward
Central
Westminster Constituency
Bristol Central

Supplier Information

Number of Suppliers
1
Supplier Name

HALO SERVICE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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