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CRM software from Salesforce

DEFRA

This public procurement record has 1 release in its history.

Award

07 Aug 2026 at 17:02

Award Notice
Summary of the contracting process

The procurement was for Salesforce customer relationship management (CRM) software, classified as an IT software package. The buyer was the Department for Environment, Food and Rural Affairs (DEFRA), with the requirement associated with its technology function. Delivery covers the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and the rest of the world. The listed delivery address is in London. This is a goods requirement centred on the supply of Salesforce CRM software rather than general consultancy or unrelated IT services. Businesses active in Salesforce licensing, software supply and customer relationship management platforms would find the subject matter relevant, particularly those able to support a geographically broad public-sector operation through the required commercial route.

The procurement has been completed and awarded. DEFRA used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 3 July 2026 at 12:00. Salesforce UK Limited was awarded the contract on 9 July 2026 for £440,066.24 including the stated contract value, with an award period from 15 July 2026 to 14 July 2027. The tender was valued at £440,066.24. The award is active and covers the same one-year period. The opportunity was not marked as suitable for small or medium-sized enterprises or voluntary, community and social enterprises. The recorded procurement category is goods, and the process was evaluated through the framework call-off route.

For a supplier that did not win this award, the procurement demonstrates established public-sector demand for Salesforce CRM software within DEFRA and its technology operations. A credible competitor for a future requirement would need a strong Salesforce product and licensing capability, experience supplying CRM software to a government organisation, and the operational capacity to support users and delivery across the United Kingdom and international locations. Familiarity with framework-agreement call-offs would be important, as would the ability to handle a substantial enterprise software requirement rather than a small standalone deployment. Salesforce-specific commercial knowledge, reliable account management and the resources to support a geographically distributed public body would strengthen a supplier’s position when this type of requirement next reaches the market.

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Notice Information

Notice Title

CRM software from Salesforce

Notice Description

CRM software from Salesforce

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cba8f47b-c683-4bb8-9c2d-53ed7a052856
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0e64fb94-674f-4615-917d-2750b6c10605
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£440,066 £100K-£500K
Lots Value
Not specified
Awards Value
£440,066 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20262 weeks ago
Submission Deadline
3 Jul 2026Expired
Future Notice Date
Not specified
Award Date
9 Jul 20261 months ago
Contract Period
15 Jul 2026 - 14 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEFRA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SALESFORCE UK LIMITED

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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