Award

Quantitative Research Services

NS&I

This public procurement record has 1 release in its history.

Award

21 Aug 2024 at 10:31

Award Notice
Summary of the contracting process

NS&I has concluded the procurement process for "Quantitative Research Services," awarding a contract to Discovery Research Limited. This contract, met under a call-off from a dynamic purchasing system, falls under the industry category of survey design and related services (CPV 79311100). It encompasses research projects including Quarterly Customer Relationship Surveys, Bi-annual Financial Adviser Satisfaction Surveys, and other ad hoc quantitative research. The procurement stage has moved to the award phase, with the start date set for 2nd September 2024 and an end date of 1st September 2028. The service will primarily be delivered in the United Kingdom, including locations in Yorkshire and the Humber and London.

This tender offers substantial opportunities for business growth, particularly for SMEs specialising in quantitative and behavioural science research. Firms with expertise in advanced analytics, survey design, and conducting both online and offline surveys are well-suited to compete in this space. The contract's call-off nature provides consistency and ongoing opportunities, making it ideal for businesses looking to build long-term relationships and gain a deeper understanding of NS&I's requirements. Additionally, the inclusion of behavioural science tools and methodologies opens new avenues for innovation and improved research outcomes.

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Notice Information

Notice Title

Quantitative Research Services

Notice Description

NS&I are looking for a provider of Quantitative Research Services. The contract is call-off in nature as the service is used on an 'as and when' basis. Having a call-off contract helps to build up the research agencies' understanding of NS&I as well as the relationship over time. This helps improves efficiency of the working arrangement. The contract covers two of our ongoing quantitative research projects; the Quarterly Customer Relationship Survey and the Bi-annual Financial Adviser Satisfaction Survey. The contract also covers the majority of the ad hoc quantitative research that we may need. This includes surveys (predominantly online and phone, where needed mobile, postal and face-to-face) and advanced analytics (for example key driver analysis, maxdiff, conjoint). The range of topics covered depends on the business needs at the time. Examples of projects include: x Establishing and quantifying savings behaviours and mindsets x Capturing the incidence and nature of vulnerability and digital exclusion in the customer base x Measuring the drivers of brand trust, and unpicking the opportunities to build brand trust Most of the research is among consumers (customers and non-customer savers) and financial advisers. When conducting research among NS&I customers we usually provide customer lists to the agency. This contract will amalgamate the current Quantitative Research Services contract which is expiring a thte end of August with the separate Behavioural Science contract which is used to add a behavioural science lens to our research, giving us a deeper insight into human behaviour and decision making. As part of this new quantitative contract, we would be looking for a supplier to: *Add a behavioural science lens when designing research (such as screener and questionnaire design) *Add a behavioural science lens when analysis research (for example applying models such as ISM, COM-B or analysis techniques such as Bayesian Belief Networks) *Provide access to quantitative behavioural science research tools (such as eye-tracking, implicit association testing, behavioural modelling)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cc3a8b0f-dd56-41d9-80de-50d1cd8b3291
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dacab553-0835-4b44-a33b-134b6e5af8e5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311100 - Survey design services

79311200 - Survey conduction services

79311210 - Telephone survey services

79311300 - Survey analysis services

79311400 - Economic research services

79315000 - Social research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20241 years ago
Submission Deadline
17 Jul 2024Expired
Future Notice Date
Not specified
Award Date
5 Aug 20241 years ago
Contract Period
1 Sep 2024 - 1 Sep 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NS&I
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 3BT
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

DISCOVERY RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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