Award

Cisco Contact Center Flexplan Subscription - SBS24-043

NHS SHARED BUSINESS SERVICES

This public procurement record has 1 release in its history.

Award

27 Aug 2024 at 09:42

Summary of the contracting process

The NHS Shared Business Services has completed a public procurement process to acquire a 12-month Cisco Contact Centre Flex plan subscription for its on-premises Unified Contact Centre Express platform. This process, classified under the industry category of Software package and information systems (CPV code 48000000), was conducted via a call-off from a framework agreement using a selective procurement method. The contract, valued at £59,899.01, covers services to be delivered in Hemel Hempstead and across the United Kingdom, with an effective period from 19th August 2024 to 18th August 2025. The award notice was published on 27th August 2024, with European Electronique Limited named as the supplier.

This tender presents a significant opportunity for businesses specialising in software packages and information systems, particularly those already operating within NHS frameworks. Small and medium-sized enterprises (SMEs) looking to expand their footprint within the public sector could find this type of procurement beneficial. Firms that provide robust and scalable contact centre solutions tailored to healthcare settings would be well-suited to compete in future similar contracts.

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Notice Title

Cisco Contact Center Flexplan Subscription - SBS24-043

Notice Description

NECS (NHS North of England Commissioning Support Unit) has a requirement to purchase a 12-month Cisco Contact Centre Flex plan subscription for the on-premises Unified Contact Centre Express platform, to replace the existing subscription which is expiring.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cd1145c8-362c-4a3b-9b87-a89f606fbdd6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7d98e756-57aa-4b73-9c18-b75f02d6250c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£59,899 Under £100K
Lots Value
Not specified
Awards Value
£59,899 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20241 years ago
Submission Deadline
5 Aug 2024Expired
Future Notice Date
Not specified
Award Date
20 Aug 20241 years ago
Contract Period
18 Aug 2024 - 18 Aug 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS SHARED BUSINESS SERVICES
Contact Name
Partnership Sourcing
Contact Email
nsbs.ops.procurementisfe@nhs.net
Contact Phone
000000 00000

Buyer Location

Locality
HEMEL HEMPSTEAD
Postcode
HP2 7AH
Post Town
Hemel Hempstead
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified

Local Authority
Dacorum
Electoral Ward
Adeyfield East
Westminster Constituency
Hemel Hempstead

Supplier Information

Number of Suppliers
1
Supplier Name

EUROPEAN ELECTRONIQUE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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