Award

UKEF Customer Relationship Management system which includes Case Management, Marketing and Integration Functionality

DEPARTMENT FOR INTERNATIONAL TRADE

This public procurement record has 1 release in its history.

Award

11 Aug 2020 at 14:33

Summary of the contracting process

The Department for International Trade, a UK government agency, has completed a procurement process for a customer relationship management system titled "UKEF Customer Relationship Management system which includes Case Management, Marketing and Integration Functionality." This call-off contract, valued at £703,884.96, was awarded to XMA Limited. The contract, established under the selective procurement method via the Technology Products and Associated Services CCS Framework Agreement, is set to commence on 28th July 2020 and will last for two years, with potential extensions that could increase the total value up to £2,321,269.20. The delivery location for this contract is London, United Kingdom.

This tender presents significant opportunities for businesses, particularly those specialising in software programming, consultancy, and computer-related services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement is open to this category. Companies with expertise in case management systems, marketing integration, and customer relationship management will find this tender aligns with their services, allowing them to leverage governmental contracts to expand their business reach and capabilities.

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Notice Title

UKEF Customer Relationship Management system which includes Case Management, Marketing and Integration Functionality

Notice Description

This is a call-off contract to provide UKEF with a license for a customer relationship management system which includes case management, marketing and integration functionality. This requirement was competed via the Technology Products and Associated Services CCS Framework Agreement. The call-off contract is for 2 years for a value of PS703,884.96. There is an option to extend for three periods of twelve (12 months) which would take the total value of the call-off contract to up to PS2,321,269.20.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cdb9f827-e622-474d-b1f9-4177f527740c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fff1fc1a-793f-439e-bb38-09d21d5e3af9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72200000 - Software programming and consultancy services

72500000 - Computer-related services

72700000 - Computer network services

Notice Value(s)

Tender Value
£2,321,269 £1M-£10M
Lots Value
Not specified
Awards Value
£703,884 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20205 years ago
Submission Deadline
30 Jun 2020Expired
Future Notice Date
Not specified
Award Date
21 Jul 20205 years ago
Contract Period
27 Jul 2020 - 27 Jul 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR INTERNATIONAL TRADE
Contact Name
Not specified
Contact Email
commercialddat@trade.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2AH
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

XMA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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