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Victim Case Management System (VCMS) Maintenance and Support - 2026

Ministry of Justice

This public procurement record has 1 release in its history.

Award

23 Oct 2026 at 16:59

Award Notice
Summary of the contracting process

The Ministry of Justice bought maintenance and support for the HMPPS Victim Case Management System (VCMS), an application used for victim case management. The work covers application support, maintenance, service management, vulnerability management, system enhancements, migration support and planned technology upgrades. It is a specialist software-support service, delivered for the Ministry’s VCMS. The procurement was made under G-Cloud 14’s Cloud Support lot. The stated delivery locations span the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and the rest of the world. This requirement combines ongoing operational support with changes and upgrades to an existing public-sector case management system, rather than procurement of a new system.

The procurement is complete and was awarded to Civica UK Ltd. The award was made on 28 September 2026, following a selective call-off from a framework agreement. The contract runs from 1 October 2026 to 30 September 2029. Its awarded value is £921,484; the estimated procurement range was £609,218 to £921,484. The tender submission deadline was 24 September 2026. The procurement was not divided into separately described lots: it was a call-off under G-Cloud 14 Lot 3, Cloud Support. The published award information does not describe evaluation criteria or supplier eligibility requirements. The buyer was the Ministry of Justice.

For suppliers tracking Ministry of Justice demand, this award shows a requirement for sustained specialist support of an established victim case management application, alongside vulnerability management, enhancements, migration assistance and planned technology upgrades. A credible competitor when this specific service is next procured would need the capability to maintain and support a live application, manage service delivery and security vulnerabilities, and deliver controlled system changes and migrations. The selected supplier’s award demonstrates that the buyer has used a G-Cloud 14 Cloud Support framework call-off for this requirement. The work is a multi-year support engagement rather than a one-off software delivery, and the stated scale and broad delivery footprint point to the need for capacity to provide dependable support across the system’s operational needs.

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Notice Information

Notice Title

Victim Case Management System (VCMS) Maintenance and Support - 2026

Notice Description

Provision of application support, maintenance, service management, vulnerability management, enhancements, migration support and planned technology upgrades for HMPPS Victim Case Management System (VCMS) under G-Cloud 14 Lot 3: Cloud Support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ce2aa23c-77a6-4fd8-b8d8-76a10e147ba4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fe101aba-ea20-45a3-b9b1-37e98bedef81
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£921,484 £500K-£1M
Lots Value
Not specified
Awards Value
£921,484 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Sep 20261 months ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Justice
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Civica UK Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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