Award

Contact Services Strategic Support

DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)

This public procurement record has 2 releases in its history.

Award

26 Apr 2023 at 15:36

Award

07 Jun 2021 at 10:32

Summary of the contracting process

The Department of Health and Social Care (T&T) has awarded a contract for "Contact Services Strategic Support" in the business and management consultancy services category. The procurement method used was selective, with a call-off from a framework agreement. The contract has a total value of £929,030 and has been awarded to Davies Consulting & Managed Services Limited. The contract period is from 6th May 2021 to 30th July 2021, with the tender period ending on 5th May 2021.

This tender for consultancy support presents an opportunity for businesses in the service industry to engage with the Department of Health and Social Care. Companies with expertise in contact centre operations and consultancy services would be well-suited to compete in this procurement process. The location of the procurement is in London, United Kingdom, and the key dates to note are the contract start date of 6th May 2021 and end date of 30th July 2021. Businesses interested in providing strategic support for international arrivals requirements and the implementation of new trace solutions should consider participating in this awarded contract.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Contact Services Strategic Support

Notice Description

A time limited provision of consultancy support is urgently needed and at short notice for contact centre expertise in order to deliver International Arrivals requirements for 17 May 2021 when the borders reopen and for the implementation of the new Integrated Trace Solution on 21 June 2021.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7dbb188f-4d77-4751-9e0c-f77cdd5bda94
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£929,030 £500K-£1M
Lots Value
Not specified
Awards Value
£929,030 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Apr 20232 years ago
Submission Deadline
5 May 2021Expired
Future Notice Date
Not specified
Award Date
13 May 20214 years ago
Contract Period
5 May 2021 - 30 Jul 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)
Contact Name
Procurement operations
Contact Email
procurement.operations@dhsc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

DAVIES CONSULTING & MANAGED SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4-2023-04-26T16:36:41+01:00",
    "date": "2023-04-26T16:36:41+01:00",
    "ocid": "ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-0220400D0O000000rwimUAA",
        "title": "Contact Services Strategic Support",
        "description": "A time limited provision of consultancy support is urgently needed and at short notice for contact centre expertise in order to deliver International Arrivals requirements for 17 May 2021 when the borders reopen and for the implementation of the new Integrated Trace Solution on 21 June 2021.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79400000",
            "description": "Business and management consultancy and related services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SW1H 0EU"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "SW1H 0EU"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 929030,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2021-05-05T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2021-05-06T00:00:00+01:00",
            "endDate": "2021-07-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-159684",
            "name": "Department of Health and Social Care (T&T)",
            "identifier": {
                "legalName": "Department of Health and Social Care (T&T)"
            },
            "address": {
                "streetAddress": "39 Victoria Street",
                "locality": "London",
                "postalCode": "SW1H 0EU",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Procurement operations",
                "email": "procurement.operations@dhsc.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-173785",
            "name": "Davies Consulting & Managed Services Limited",
            "identifier": {
                "legalName": "Davies Consulting & Managed Services Limited"
            },
            "address": {
                "streetAddress": "7TH Floor 1 Minister Court, Mincing Lane, London, EC3R 7AA"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-159684",
        "name": "Department of Health and Social Care (T&T)"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4-1",
            "status": "active",
            "date": "2021-05-14T00:00:00+01:00",
            "datePublished": "2021-06-07T11:32:54+01:00",
            "value": {
                "amount": 929030,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-173785",
                    "name": "Davies Consulting & Managed Services Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-05-06T00:00:00+01:00",
                "endDate": "2021-07-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/d727a036-dbc1-4fc2-9820-c51d5fd2da5e",
                    "datePublished": "2021-06-07T11:32:54+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "Link",
                    "description": "Fully signed - WP 1657 Davies Group Contract v4 120521 FINAL dh SIGNED_Redacted",
                    "url": "https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000knPa/GbLsWTMBs_wTRpfQC7i.4ONbO7eYWNPtolEaVHMxaAc"
                }
            ]
        },
        {
            "id": "ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4-2",
            "status": "active",
            "date": "2021-05-14T00:00:00+01:00",
            "datePublished": "2023-04-26T16:36:41+01:00",
            "value": {
                "amount": 929030,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-173785",
                    "name": "Davies Consulting & Managed Services Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-05-06T00:00:00+01:00",
                "endDate": "2021-07-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "3",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/7dbb188f-4d77-4751-9e0c-f77cdd5bda94",
                    "datePublished": "2023-04-26T16:36:41+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "4",
                    "description": "Fully signed - WP 1657 Davies Group Contract v4 120521 FINAL dh SIGNED_Redacted",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/2dc35e5f-846d-40e2-912f-145455ee37b3",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}