Award

FCDO Contact Centre Services & Support

FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE

This public procurement record has 1 release in its history.

Award

15 May 2025 at 14:18

Summary of the contracting process

The Foreign Commonwealth and Development Office (FCDO) in England has completed the procurement process for "FCDO Contact Centre Services & Support," a project aimed at enhancing operations across FCDO global Contact Centres. This procurement, initiated as a tender and awarded on 9th May 2025, falls under the IT services category, including consulting, software development, and support services. The contract spans from 8th May 2025 to 7th May 2027 and serves regions including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and United Kingdom, among others. The procurement method was selective, leveraging a call-off from a framework agreement. The total awarded value is £659,382.40, with no specific suitability for SMEs or VCSEs highlighted.

This tender offers substantial business growth opportunities, particularly for established firms capable of providing comprehensive IT support services. Gamma Network Solutions Limited, a large-scale organisation, was awarded the contract, indicating that businesses in the IT consulting and support sector, especially those experienced in handling large-scale contact centre operations, would be ideal competitors. The procurement underscores the importance of a robust track record in software development and IT consultancy to meet the expansive nature of the FCDO's operational needs across multiple global locations.

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Notice Title

FCDO Contact Centre Services & Support

Notice Description

Support services and associated application for the delivery of licences and enhancement of the operations in support of the the FCDO global Contact Centres.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cee5e929-a5e8-4422-821f-f493ab1fb973
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1a869029-bce8-45be-85eb-c6fb549b9645
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£659,382 £500K-£1M
Lots Value
Not specified
Awards Value
£659,382 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
15 May 20259 months ago
Submission Deadline
23 Jan 2025Expired
Future Notice Date
Not specified
Award Date
8 May 20259 months ago
Contract Period
7 May 2025 - 7 May 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AH
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

GAMMA NETWORK SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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