Award

Renewal of ITSM Software

UNIVERSITY OF KEELE

This public procurement record has 1 release in its history.

Award

28 May 2026 at 13:58

Summary of the contracting process

The University of Keele, located in Newcastle, England, has completed the procurement process for the "Renewal of ITSM Software", which falls under the "Software package and information systems" category (CPV 48000000). This was a call-off under the KCS/Commercial Services Software Products and Associated Services Framework Agreement, with a selective procurement method. The contract, valued at £167,160, will take effect from 1st May 2026 and conclude on 30th April 2028. The award stage was reached on 13th May 2026, with the tender period having ended on 30th April 2026. The award notice was published on 28th May 2026.

This tender presents opportunities for businesses that specialise in software packages and information systems, particularly those capable of forming partnerships within existing framework agreements. Although the procurement was not specifically geared towards small or medium enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs), companies with expertise in IT service management software can still benefit by exploring collaborations with larger suppliers like Phoenix Software Limited, which secured the contract. Businesses with a focus on partnerships in the educational sector or those that can offer niche IT solutions may find opportunities for growth in similar ventures.

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Notice Title

Renewal of ITSM Software

Notice Description

Call-Off under the KCS/ Commercial Services Software Products and Associated Services Framework Agreement. Ref: Y23065

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cee786b1-a198-47ec-93ad-33f71eefda84
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2c432866-5be1-4c02-a5fc-21e32dd9f104
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£167,160 £100K-£500K
Lots Value
Not specified
Awards Value
£167,160 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 May 20261 weeks ago
Submission Deadline
30 Apr 2026Expired
Future Notice Date
Not specified
Award Date
12 May 20263 weeks ago
Contract Period
30 Apr 2026 - 30 Apr 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF KEELE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE
Postcode
ST5 5BG
Post Town
Stoke-on-Trent
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
Not specified

Local Authority
Newcastle-under-Lyme
Electoral Ward
Keele
Westminster Constituency
Newcastle-under-Lyme

Supplier Information

Number of Suppliers
1
Supplier Name

PHOENIX SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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