Planning

Contact Centre Telephony - UK/Pilot, 8 Location's and Global Customer Service Team

BRITISH COUNCIL(THE)

This public procurement record has 1 release in its history.

Planning

22 Jan 2019 at 16:01

Market Engagement Notice
Summary of the contracting process

The British Council is currently in the planning stage of a procurement process for a project titled "Contact Centre Telephony - UK/Pilot, 8 Location's and Global Customer Service Team". This initiative falls under the telecommunications installation industry and involves a cloud-based telephony solution intended for their UK contact centre located in Manchester, England. Key dates include the engagement end date on 4th February 2019, after which the Request for Proposal phase is expected to commence. The aim is to explore available options in the marketplace and understand supplier capabilities.

This tender represents an opportunity for businesses specialising in cloud telephony solutions and telecommunications equipment installation, particularly those that can provide innovative and flexible working solutions. Small and medium-sized enterprises (SMEs) are encouraged to participate, as this is a chance to demonstrate capabilities and showcase potential offerings without the necessity of a detailed proposal at this stage. Companies adept in integrating modern communication technologies could stand to benefit from this procurement process, which aligns with the British Council's global service functions.

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Notice Information

Notice Title

Contact Centre Telephony - UK/Pilot, 8 Location's and Global Customer Service Team

Notice Description

The British Council is looking for further information on goods and/or services within the marketplace to meet the requirements set out below. We look forward to hearing about your capabilities but would emphasise that this PIN Engagement is intended not to require significant new material to be prepared but is an opportunity for you to demonstrate how your goods and/or services can fulfil our requirements. Our global customer service function consists of circa 1,000 staff based in offices in over 100 countries. Our UK contact centre is the organisation's flagship customer service operation, and handles enquiries via telephone, e-mail, web-form and social media channels, using Salesforce CRM. It consists of 20 staff in total - 15 Advisors, 3 Team Leaders and 1 Contact Centre Manager, plus the Global Customer Contact Manager. In order to facilitate flexible working and ensure systems integration, we are looking to procure a cloud-based, soft phone telephony solution with full call centre telephony functionality without the need for traditional hardware (i.e. on-site servers and deskbased phones). We wish to find out about products offering the telephony solution only - please note that we are not wishing to purchase any other elements of contact centre channel management platforms. At this stage we are not looking for a detailed plan or delivery proposal as this will be requested at the Request for Proposal/Invitation to Tender stage. However, it would be helpful if you could also provide an indicative estimate of cost (not a quotation) and likely timescales required to deliver this project. Additional information: The British Council would like to undertake an PIN engagement exercise with interested parties as part of this PIN to determine the availability of suitable solutions in the market and understand better supplier capability. If you are interested in expressing an interest for this PIN, please go to https://in-tendhost.co.uk/britishcouncil and documents will be sent for completion by Monday 4th February 2019 10am. You will need to login (or register and then login) before you can express an interest for this PIN.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cf0cd1e1-bf83-4c9c-a62f-ec9fb581bb5c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/770de6af-f502-46ee-b493-266cc447d5df
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

45 - Construction work

CPV Codes

45314000 - Installation of telecommunications equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jan 20197 years ago
Submission Deadline
Not specified
Future Notice Date
4 Feb 2019Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH COUNCIL(THE)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6BB
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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