Notice Information
Notice Title
Omni-channel
Notice Description
Omnichannel Project Vision We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents. Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix of channels. To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to: * Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service. * Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution. * Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service. * Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance. * Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/48b89e37-9c83-4231-8c0b-f0fb636b74f8
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
71 - Architectural, construction, engineering and inspection services
-
- CPV Codes
64200000 - Telecommunications services
71316000 - Telecommunication consultancy services
Notice Value(s)
- Tender Value
- £2,100,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £2,100,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Jul 20257 months ago
- Submission Deadline
- 1 Jun 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 29 Jun 20257 months ago
- Contract Period
- 29 Jun 2025 - 29 Jun 2028 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BROMFORD FLAGSHIP LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WOLVERHAMPTON
- Postcode
- WV10 6TB
- Post Town
- Wolverhampton
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG39 Wolverhampton
- Delivery Location
- Not specified
-
- Local Authority
- Wolverhampton
- Electoral Ward
- Bushbury North
- Westminster Constituency
- Wolverhampton North East
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/48b89e37-9c83-4231-8c0b-f0fb636b74f8
16th July 2025 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb-2025-07-16T12:31:03+01:00",
"date": "2025-07-16T12:31:03+01:00",
"ocid": "ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "CON-70359",
"title": "Omni-channel",
"description": "Omnichannel Project Vision We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents. Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix of channels. To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to: * Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service. * Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution. * Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service. * Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance. * Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "64200000",
"description": "Telecommunications services"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "71316000",
"description": "Telecommunication consultancy services"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "WV10 6TB"
}
]
}
],
"value": {
"amount": 2100000,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2025-06-01T12:00:00+01:00"
},
"contractPeriod": {
"startDate": "2025-06-30T00:00:00+01:00",
"endDate": "2028-06-29T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/N39T6fym",
"name": "BROMFORD FLAGSHIP LIMITED",
"identifier": {
"legalName": "BROMFORD FLAGSHIP LIMITED",
"scheme": "GB-SRS",
"id": "sid4gov.cabinetoffice.gov.uk/N39T6fym"
},
"address": {
"streetAddress": "Venture Court,, Broadlands,",
"locality": "WOLVERHAMPTON",
"postalCode": "WV10 6TB",
"countryName": "England"
},
"contactPoint": {
"name": "Laura Ahmed",
"email": "procurement.team@bromford.co.uk",
"telephone": "01902396887"
},
"details": {
"url": "https://www.bromford.co.uk/"
},
"roles": [
"buyer"
]
},
{
"id": "GB-COH-03644452",
"name": "Sabio Ltd",
"identifier": {
"legalName": "Sabio Ltd",
"scheme": "GB-COH",
"id": "03644452"
},
"address": {
"streetAddress": "12th Floor, Blue Fin Building 110 Southwark Street London SE1 0SU"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/N39T6fym",
"name": "BROMFORD FLAGSHIP LIMITED"
},
"awards": [
{
"id": "ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb-1",
"status": "active",
"date": "2025-06-30T00:00:00+01:00",
"datePublished": "2025-07-16T12:31:03+01:00",
"value": {
"amount": 2100000,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-COH-03644452",
"name": "Sabio Ltd"
}
],
"contractPeriod": {
"startDate": "2025-06-30T00:00:00+01:00",
"endDate": "2028-06-29T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/48b89e37-9c83-4231-8c0b-f0fb636b74f8",
"datePublished": "2025-07-16T12:31:03+01:00",
"format": "text/html",
"language": "en"
}
]
}
]
}