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Tenant Satisfaction Measures (TSM) Surveys - AWARD

Walsall Housing Group - e-Tendering System

This public procurement record has 1 release in its history.

Award

24 Mar 2026 at 12:54

Award Notice
Summary of the contracting process

The procurement process for the Tenant Satisfaction Measures (TSM) Surveys has been completed by Walsall Housing Group using their e-Tendering System. This contract pertains to customer survey services within the industry category classified under CPV 79342310. The procurement covered various locations including the United Kingdom, British Overseas Territories, Channel Islands, and Isle of Man, among others. The contract was awarded to Acuity Research & Practice Ltd on 3 February 2026, with the contractual obligations commencing on 1 April 2026 and concluding on 31 March 2029, thus marking the award stage of the procurement.

This tender represents substantial business growth opportunities, particularly for companies specialising in customer satisfaction surveys or related fields. The awarded contract reflects a commitment to service delivery over a substantial timeframe, offering stability and a foothold for enterprises keen on expanding their portfolios in public sector consultations. Although designed with minimal suitability for SMEs and VCSEs, larger firms with expertise in the management and execution of such contracts could find the procurement method beneficial for strategic growth across the covered regions.

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Notice Information

Notice Title

Tenant Satisfaction Measures (TSM) Surveys - AWARD

Notice Description

Customer Satisfaction Surveys

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d014b7b6-f1be-4f50-9663-72ee1f494a91
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6f8ff691-2035-4014-8bd9-bfce2dd20be2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Mar 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Feb 20268 months ago
Contract Period
1 Apr 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Walsall Housing Group - e-Tendering System
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WALSALL
Postcode
WS1 1AB
Postcode Area
Walsall
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG38 Walsall
Delivery Location
Not specified
Local Authority
Walsall
Electoral Ward
St Matthew's
Westminster Constituency
Walsall and Bloxwich

Supplier Information

Number of Suppliers
1
Supplier Name

Acuity Research & Practice Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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