Award

Ivanti Service Management (previously HEAT) Support Renewal

MARITIME & COASTGUARD AGENCY

This public procurement record has 1 release in its history.

Award

31 Jul 2018 at 15:52

Summary of the contracting process

The Maritime & Coastguard Agency is currently completing a public procurement process for the "Ivanti Service Management (previously HEAT) Support Renewal" contract. This tender, classified under software package and information systems, has a contract value of £13,443 and was awarded to Software Box Limited. The contract period commenced on 15th July 2018 and will end on 31st March 2019. The procurement method employed was a direct approach via a single tender action, with the tender period concluding on 14th July 2018.

This tender presents opportunities for small and medium enterprises (SMEs) that specialise in IT support services, particularly those versed in software management systems. Businesses that can provide robust IT service management solutions are well-positioned to compete for similar tenders in the future, especially given the importance of such services to agencies looking to streamline workflows and enhance customer support operations.

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Notice Title

Ivanti Service Management (previously HEAT) Support Renewal

Notice Description

Ivanti Service Management is used by the ICT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the agency.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d11f0b76-8b07-4369-829a-95e2b5712064
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ac3172b6-295c-4172-afa0-e9da114f8a4a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£13,443 Under £100K
Lots Value
Not specified
Awards Value
£13,443 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20187 years ago
Submission Deadline
14 Jul 2018Expired
Future Notice Date
Not specified
Award Date
13 Jul 20187 years ago
Contract Period
14 Jul 2018 - 31 Mar 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MARITIME & COASTGUARD AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Post Town
Southampton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified

Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTWARE BOX

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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