Award

Enterprise Service Management Tool

HOUSING 21

This public procurement record has 1 release in its history.

Award

06 Feb 2023 at 15:00

Summary of the contracting process

The public procurement contracting process for the "Enterprise Service Management Tool" was recently awarded by Housing 21. The organisation sought IT services, specifically for consulting, software development, Internet, and support, with a contract value of GBP 500,000. The procurement method used was a selective approach with a restricted procedure. The tender period ended on 13th December 2022, and the contract period spans from 15th December 2022 to 14th December 2027, targeting SMEs and VCSEs as suitable suppliers.

This tender, awarded to Hornbill Service Management Ltd, offers opportunities for businesses providing IT services to engage with Housing 21's plans for enhanced service quality and delivery. Companies in the technology industry, particularly those experienced in service management tools, would be well-suited to compete. This tender signifies a move towards cloud-based SaaS solutions within the housing sector, presenting growth potential for suppliers with expertise in ITSM processes and functions.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Enterprise Service Management Tool

Notice Description

Housing 21 plan to move to a full cloud-based SaaS solution that will support improved service quality and delivery, through more efficient and mature ITSM processes and functions along with providing new service management capability for the Housing 21 HR team with future options for expanding use of the service management tool to other areas of Housing 21 business.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e4b611d1-a010-44b5-a885-3f4e3949b4a4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
£500,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Feb 20233 years ago
Submission Deadline
13 Dec 2022Expired
Future Notice Date
Not specified
Award Date
13 Dec 20223 years ago
Contract Period
15 Dec 2022 - 14 Dec 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HOUSING 21
Contact Name
Not specified
Contact Email
oliver.butts@housing21.org.uk
Contact Phone
+447759133400

Buyer Location

Locality
BIRMINGHAM
Postcode
B16 9TP
Post Town
Not specified
Country
Not specified

Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified

Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

HORNBILL SERVICE MANAGEMENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488-2023-02-06T15:00:10Z",
    "date": "2023-02-06T15:00:10Z",
    "ocid": "ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP757047531",
        "title": "Enterprise Service Management Tool",
        "description": "Housing 21 plan to move to a full cloud-based SaaS solution that will support improved service quality and delivery, through more efficient and mature ITSM processes and functions along with providing new service management capability for the Housing 21 HR team with future options for expanding use of the service management tool to other areas of Housing 21 business.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 500000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "tenderPeriod": {
            "endDate": "2022-12-13T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-12-15T00:00:00Z",
            "endDate": "2027-12-14T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-234903",
            "name": "Housing 21",
            "identifier": {
                "legalName": "Housing 21"
            },
            "address": {
                "streetAddress": "Tricorn House, Edgbaston",
                "locality": "Birmingham",
                "postalCode": "B16 9TP",
                "countryName": "UK"
            },
            "contactPoint": {
                "email": "Oliver.Butts@housing21.org.uk",
                "telephone": "+447759133400"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-234904",
            "name": "Hornbill Service Management Ltd",
            "identifier": {
                "legalName": "Hornbill Service Management Ltd"
            },
            "address": {
                "streetAddress": "Hornbill Service Management Ltd 86-90 Paul Street London EC2A 4NE"
            },
            "details": {
                "scale": "sme"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-234903",
        "name": "Housing 21"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488-1",
            "status": "active",
            "date": "2022-12-13T00:00:00Z",
            "datePublished": "2023-02-06T15:00:10Z",
            "value": {
                "amount": 500000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-234904",
                    "name": "Hornbill Service Management Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-12-15T00:00:00Z",
                "endDate": "2027-12-14T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e4b611d1-a010-44b5-a885-3f4e3949b4a4",
                    "datePublished": "2023-02-06T15:00:10Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "Please follow this link to view the notice.",
                    "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=757047531"
                }
            ]
        }
    ]
}