Notice Information
Notice Title
Supply of a confidential whistleblowing hotline service to BEIS
Notice Description
Notice summary: To provide a confidential telephone hotline service for BEIS employees to raise whistleblowing concerns, reporting the concerns to named contacts in BEIS and named organisations within the wider BEIS family, and providing the BEIS Contract Manager with management information as required. Description: The Department for Business, Energy and Industrial Strategy (BEIS) has a clear and robust "Whistleblowing and Raising a Concern" policy, for use by our employees. The policy includes information on the different potential avenues available to whistleblow or raise a concern. To ensure that we are able to maintain confidentiality wherever possible we currently purchase the use of an external confidential whistleblowing telephone line for employees of BEIS and some of our main Partner Organisations (all part of the BEIS "family") as one of the reporting avenues. The contract with our current hotline supplier ends on 10 July 2020 and we would like to continue to provide a hotline service to our employees going forward once the current contract ends. The contract would be with BEIS but would also cover employees in some of our Partner Organisations - all part of the BEIS "family". Just under 12,000 users have access to the current hotline. Reports of calls will need to be sent to different people (Nominated Officers) in each of the areas of the BEIS family covered by this contract, depending on who is raising a concern. There are approximately 12 Nominated Officers across the BEIS family. As an indication of call volume, there have been less than 5 calls to the current hotline in the current contract year. The call volume is subject to variance. The role of the hotline contractor is to report any calls it receives to the client; it is not to address/investigate the concerns raised by callers.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-d21217ba-e81a-417c-90fa-7b6166099d0d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/023e6aeb-f66d-4b10-9a4e-a695c9ca1ce7
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £30,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- £13,500 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 8 Jul 20205 years ago
- Submission Deadline
- 19 Jun 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 30 Jun 20205 years ago
- Contract Period
- 10 Jul 2020 - 10 Jul 2023 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BUSINESS ENERGY AND INDUSTRIAL STRATEGY
- Contact Name
- Nicola Salazar
- Contact Email
- nicola.salazar@beis.gov.uk
- Contact Phone
- 020 7215 5613
Buyer Location
- Locality
- LONDON
- Postcode
- SW1H 0ET
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/023e6aeb-f66d-4b10-9a4e-a695c9ca1ce7
8th July 2020 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/b0083df7-0308-4491-a7f5-44f686a29fa1
12th June 2020 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/9e298046-0c7a-4c7a-82c0-bb615fad60cb
BEIS Terms and Conditions -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/aebb320d-4547-45a3-a8b7-a92ff5e71277
ITT Clarification Questions and Responses
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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