Tender

Support and Maintenance of BFI's Unified Communications Platform

BFI

This public procurement record has 1 release in its history.

Tender

22 Nov 2019 at 15:03

Tender Notice
Summary of the contracting process

The British Film Institute (BFI) is currently seeking bids for the support and maintenance of its Unified Communications Platform, specifically utilising Microsoft's Skype for Business 2015 Server. This procurement process is classified under the services category, with a focus on information technology software maintenance and technical computer support services. The tender is at the active stage and must be submitted before the deadline on 10th December 2019. The contract is scheduled to commence on 1st January 2020 and will run until 31st December 2020, with the services being required at BFI's location in London, postal code W1T 1LN. The process follows an open procurement method, allowing any interested parties to participate.

This tender presents an excellent opportunity for technology firms, particularly those specialising in Microsoft solutions, telephony, and IT support services, to expand their business operations. Companies with expertise in maintaining Unified Communications platforms, specifically with experience in Skype for Business and proficiency in managing support requests and SLA agreements, would be particularly well-suited to compete for this contract. As it is recurrent procurement, previous suppliers and new entrants can leverage this opportunity for business growth within the IT services market.

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Notice Information

Notice Title

Support and Maintenance of BFI's Unified Communications Platform

Notice Description

The BFI requires bidding for the support and maintenance of its current Unified Communications platform. The technology supporting this platform is Microsoft's Skype for Business 2015 Server. The platform is deployed to provide UC capability throughout the BFI, in areas such as telephony, voice mail, online conferencing, video, IM and collaboration. The successful bidder should have extensive technical expertise in supporting a Skype for Business environment, utilising SIP and Enterprise Voice. The current deployment comprises Skype Front-End Servers, Edge Servers for remote access, an Office Web Apps server, Audiocodes SBC's for external voice calls via SIP, and integrates with Microsoft Exchange 2010. In addition, the BFI has deployed the Anywhere365 Contact Centre to facilitate our Box Office and Membership teams (based in Southbank) processing calls from customers and BFI members. This product is certified for use with Skype for Business. The successful bidder should be able to cover break fix incident requests from the BFI across all these areas, and offer us an industry-standard SLA. Where the technical expertise of the bidder is exhausted, the bidder should have strong relationships and SLA's with any vendors involved in our deployment (e.g. Microsoft). Beyond general support for non-working elements of the deployment, the successful bidder should provision the ability to fulfil service requests from the BFI and engage with us on questions, improvements and advice for our UC platform (e.g. consultancy days or any other appropriate mechanism). At a minimum, the successful bidder must be able to provide support via email, telephone and remote sessions during our core business hours of 08:00 - 18:00. Additional information: To take part in this tender, please visit our website, at https://in-tendhost.co.uk/bfi/aspx/Tenders/Current - and express an interest in this opportunity to access the relevant documents. Please note expressions of interest will only be accepted via the website. Is a Recurrent Procurement Type? : Yes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d23a33ca-342b-43a3-9b4f-77efb3e39b2c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/64f15d68-067e-4ed6-81e8-7ec9eb9809c8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267100 - Maintenance of information technology software

72611000 - Technical computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Nov 20196 years ago
Submission Deadline
10 Dec 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2020 - 31 Dec 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BFI
Contact Name
Stephen Adams
Contact Email
stephen.adams@bfi.org.uk
Contact Phone
02079574849

Buyer Location

Locality
LONDON
Postcode
W1T 1LN
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Bloomsbury
Westminster Constituency
Holborn and St Pancras

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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