Award

Netcall Contact Centre

UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

31 Jul 2024 at 09:25

Award Notice
Summary of the contracting process

The University Hospitals Birmingham NHS Foundation Trust has completed the procurement process for the "Netcall Contact Centre" project, focusing on software maintenance and repair services within the West Midlands region of the United Kingdom. This contract, valued at £81,777, was awarded to Netcall Technology Limited, a small to medium-sized enterprise (SME). The procurement used a call-off from a framework agreement and followed a selective method. The tender period concluded on 5th January 2024, with the contract period spanning from 18th February 2024 to 17th February 2027.

This tender offers substantial opportunities for SMEs specialising in software maintenance and repair services to build relationships within the public healthcare sector. Businesses that provide high-quality, reliable software maintenance and repair solutions would be particularly well-suited for such contracts, enabling them to showcase their capabilities and potentially secure further engagements within the NHS network.

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Notice Information

Notice Title

Netcall Contact Centre

Notice Description

C256829

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d2c605bb-bc8d-4e9f-bec7-3add9940b3d3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e6065200-7e9a-4f7b-83b8-eb113d8dcb41
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
£81,777 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20241 years ago
Submission Deadline
5 Jan 2024Expired
Future Notice Date
Not specified
Award Date
7 Feb 20242 years ago
Contract Period
18 Feb 2024 - 17 Feb 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
Contact Name
Andrew Gough
Contact Email
andrew.gough2@uhb.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B15 1NU
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Edgbaston
Westminster Constituency
Birmingham Edgbaston

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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