Tender

GB-Hemel Hempstead: Out of Hours Contract

HIGHTOWN HOUSING ASSOCIATION LTD

This public procurement record has 1 release in its history.

Tender

31 Oct 2019 at 14:40

Tender Notice
Summary of the contracting process

The procurement process is being conducted by Hightown Housing Association Ltd for the "Out of Hours Contract" to provide a call handling service that manages emergency repairs and maintenance. This contract, classified under the repair and maintenance services industry, is currently in the tender phase, with applications closing on 22nd November 2019. The contract period is set to commence on 13th January 2020 and will run until 12th January 2023. The estimated value for this contract is between £10,000 and £25,000, and the service area includes the East of England region in the UK.

This tender presents an excellent opportunity for small and medium enterprises (SMEs) focused on service delivery, particularly those with experience in managing call handling or customer service operations in the maintenance sector. The successful bidder will have the chance to establish a long-term partnership with Hightown Housing Association Ltd, catering to the emergency needs of over 4,700 dwellings, which could lead to further business opportunities in the public sector.

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Notice Information

Notice Title

GB-Hemel Hempstead: Out of Hours Contract

Notice Description

The current Out of Hours call handling service contract has now expired and therefore a tender opportunity has arisen to provide this service to Hightown. An average number of 250 inbound calls are dealt with per month (approx. 220 in the summer months, rising to 380 in winter), over a 12 month period of a repairs and maintenance nature. There are currently in the region of 4781 dwellings plus associated communal blocks which the service will cover for repairs and maintenance emergency calls. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d2d86ca3-3353-4015-9026-26e6db15a64e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bf99d248-5ac4-48bf-a3fc-73ec34ec7d26
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50000000 - Repair and maintenance services

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Oct 20196 years ago
Submission Deadline
22 Nov 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
13 Jan 2020 - 12 Jan 2023 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHTOWN HOUSING ASSOCIATION LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HEMEL HEMPSTEAD
Postcode
HP2 4XH
Post Town
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
Dacorum
Electoral Ward
Adeyfield East
Westminster Constituency
Hemel Hempstead

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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