Award

Provision of New Call Handling and Distribution System

CPS

This public procurement record has 1 release in its history.

Award

21 Jun 2023 at 09:35

Award Notice
Summary of the contracting process

The UK's Crown Prosecution Service (CPS) awarded a contract to Gamma Network Solutions Limited for the provision of a New Call Handling and Distribution System. The contract, valued at £405,664.20 GBP, falls under the services category and was tendered using the selective procurement method, calling off from a framework agreement. The tender period ended on 1st February 2023, with the contract slated to run from 25th May 2023 to 24th May 2026, creating business opportunities for SMEs and VCSEs.

The contract was awarded by CPS and presents business growth opportunities for firms in the call centre industry. Businesses interested in providing call handling solutions can benefit from competing for this contract. The geographical location for service delivery covers various regions, including the UK, Europe, and the rest of the world. With the contract being active, interested parties can engage with CPS for further details regarding the awarded contract notice on Contracts Finder.

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Notice Information

Notice Title

Provision of New Call Handling and Distribution System

Notice Description

Provision of New Call Handling and Distribution System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d2dd56bf-8190-46bb-9a78-fe89b1f2139c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7af79434-f32c-4ef3-abe8-5457f50a83af
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£405,664 £100K-£500K
Lots Value
Not specified
Awards Value
£405,664 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jun 20232 years ago
Submission Deadline
1 Feb 2023Expired
Future Notice Date
Not specified
Award Date
24 May 20232 years ago
Contract Period
24 May 2023 - 24 May 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CPS
Contact Name
Not specified
Contact Email
commercialinbox@cps.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9EA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

GAMMA NETWORK SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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