Award

HMCTS Complaints Resolution

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Award

22 Feb 2018 at 12:43

Summary of the contracting process

The recent contracting process for the "HMCTS Complaints Resolution" project was conducted by the Ministry of Justice, focusing on IT services including consulting and software development. The tender, which was completed following a competitive tendering process, was awarded to RESOLVING LIMITED for a total value of £68,500. The contract period commenced on 30 September 2016 and ended on 30 September 2018. Although the procurement process has reached the award stage, it is important to note that the tender was initially opened until 29 September 2016.

This procurement presents significant opportunities for businesses, particularly those in the IT services sector. Companies specialising in software development, management tools, and consulting services would be well-positioned to compete in similar future tenders. The focus on online complaint management tools indicates a market shift towards digital solutions, creating avenues for innovation and contract bidding among both established firms and newer entrants with advanced technological capabilities.

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Notice Title

HMCTS Complaints Resolution

Notice Description

Online tool for management of complaints against HMCTS

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d37eadd5-5f26-4c05-aab5-14dff12759ab
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c109ef21-5919-4b95-8f22-3a75532e9b83
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Other - Competitive Tender
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£68,500 Under £100K
Lots Value
Not specified
Awards Value
£68,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Feb 20188 years ago
Submission Deadline
29 Sep 2016Expired
Future Notice Date
Not specified
Award Date
11 Sep 20169 years ago
Contract Period
29 Sep 2016 - 30 Sep 2018 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Michael Taylor
Contact Email
michael.taylor@justice.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

RESOLVING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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