Award

Support for Mortgage Interest Information Provider

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

09 Aug 2019 at 12:07

Award Notice
Summary of the contracting process

The procurement process involves the Department for Work and Pensions, which is located in Leeds, England. The contract titled "Support for Mortgage Interest Information Provider" falls within the call centre services category. It is currently in the award stage, with the award date being 31 March 2017. The contract period started on 24 July 2017 and is scheduled to end on 23 January 2019. The tender was procured through an open procedure, with a total contract value of £5,455,858.

This contract presents opportunities for business growth, particularly for companies specialising in call centre services and outbound telephony operations, as it aims to support mortgage interest claimants in Great Britain and Northern Ireland. Businesses that thrive in customer service and have experience with governmental contracts would be well-suited to compete for similar tenders in future procurement phases.

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Notice Information

Notice Title

Support for Mortgage Interest Information Provider

Notice Description

In the Summer Budget 2015, the Chancellor announced that from 5th April 2018 Support for Mortgage Interest (SMI) will be changed from a benefit component to a loan secured by a registered charge on claimants' properties. This means that from 5th April 2018 SMI will no longer be payable as part of an individual's benefit entitlement. Instead SMI applicants will have to repay the SMI they receive, with interest, when the property is sold or ownership transferred. This contract is for an outbound telephony service to provide an Informed Discussion to Support for Mortgage Interest claimants in Great Britain and Northern Ireland.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d3c4f42c-8490-4d59-9144-bb6e583f8041
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0236ade8-4f41-4979-b71c-212d183553ef
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£5,455,858 £1M-£10M
Lots Value
Not specified
Awards Value
£5,200,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Aug 20196 years ago
Submission Deadline
23 Jan 2017Expired
Future Notice Date
Not specified
Award Date
30 Mar 20178 years ago
Contract Period
23 Jul 2017 - 23 Jan 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UA
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLD North West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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