Notice Information
Notice Title
LBN Healthwatch and NHS Complaints Advocacy Service
Notice Description
The London Borough of Newham is awarding contract for the Healthwatch and NHS Complaints Advocacy service. The contract start date will be 1st April 2022 for a 3 year contract. This is notice of contract award. Newham Council has commissioned the Healthwatch and NHS Advocacy Service since 2013. The aim of Local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. Healthwatch is a statutory service mandated as a result of the Health and Social Care Act 2012. Through its core functions the Healthwatch service supports the achievement of the strategic ambitions of the local health and care system, while operating as an organisation which is independent of these systems. This includes working with local residents to understand and represent their views and experiences of local health and care services. Healthwatch also has a key role in promoting and supporting residents to be actively involved in the commissioning and provision of local services and in in their scrutiny once services are in place. Healthwatch also performs a vital function in considering the standard of health and care provision and working with partners to achieve improvements, Finally, Healthwatch offers advice and information about access to health and care services to enable residents to make informed choices. The key focus of the NHS Complaints Advocacy service is to ensure provision to empower and assist people to use the NHS complaints procedure through the use of appropriately qualified advocates. It is intended that the service will work with partners in health and across the system to ensure a joined up approach to health and care across the borough, with a focus on improving the long term outcomes for service residents. The procurement is being conducted in accordance with the Public Contracts Regulations 2015. The procurement is subject to the light-touch regime under Section 7 Social and Other Specific Services. Under Regulation 76 the Council is free to establish a procedure, provided that procedure is sufficient to ensure compliance with the principles of transparency and equal treatment of economic operators (Suppliers). The contract is for a 3 year service. The tender was evaluated based on 30% Quality, 10% Social Value and 60% Price. Additional information: This tendering exercise was undertaken using the electronic tendering system 'Oracle Fusion' (https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195). Suppliers will need to register for the system in order to express their interest in the tender and participate in the competitive exercise, please note registration is free.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-d40837d5-4ca7-4622-89c9-407c9e48a952
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/7717cd22-acf2-4fa0-994e-5455fcd9d624
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
85 - Health and social work services
98 - Other community, social and personal services
-
- CPV Codes
79720000 - Investigation services
85000000 - Health and social work services
98000000 - Other community, social and personal services
Notice Value(s)
- Tender Value
- £470,250 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £459,950 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Jan 20224 years ago
- Submission Deadline
- 12 Nov 2021Expired
- Future Notice Date
- 31 Aug 2021Expired
- Award Date
- 12 Jan 20224 years ago
- Contract Period
- 31 Mar 2022 - 31 Mar 2025 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF NEWHAM
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- E16 2QU
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- Not specified
-
- Local Authority
- Newham
- Electoral Ward
- Royal Albert
- Westminster Constituency
- West Ham and Beckton
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/7717cd22-acf2-4fa0-994e-5455fcd9d624
24th January 2022 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/1d30f569-0afd-4807-82bb-e842b71cb8c4
12th October 2021 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/eb3f6739-db9d-4c74-a3c2-88e427ece23a
23rd August 2021 - Early engagement notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/40b8d122-8601-4a98-9f75-200c897f64bf
Registration Form for supplier market event -
https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195
E-tendering Portal - Oracle Fusion
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-d40837d5-4ca7-4622-89c9-407c9e48a952-2022-01-24T15:56:16Z",
"date": "2022-01-24T15:56:16Z",
"ocid": "ocds-b5fd17-d40837d5-4ca7-4622-89c9-407c9e48a952",
"language": "en",
"initiationType": "tender",
"title": "LBN Healthwatch and NHS Complaints Advocacy Service",
"planning": {
"milestones": [
{
"id": "1",
"title": "Engagement end date",
"type": "engagement",
"dueDate": "2021-08-31T23:59:59+01:00"
}
],
"documents": [
{
"id": "1",
"documentType": "marketEngagementNotice",
"description": "Early engagement notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/eb3f6739-db9d-4c74-a3c2-88e427ece23a",
"datePublished": "2021-08-23T16:09:24+01:00",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"documentType": "marketStudies",
"description": "Registration Form for supplier market event",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/40b8d122-8601-4a98-9f75-200c897f64bf",
"format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
}
]
},
"tender": {
"id": "Fusion ref: ITTN67",
"title": "LBN Healthwatch and NHS Complaints Advocacy Service",
"description": "The London Borough of Newham is awarding contract for the Healthwatch and NHS Complaints Advocacy service. The contract start date will be 1st April 2022 for a 3 year contract. This is notice of contract award. Newham Council has commissioned the Healthwatch and NHS Advocacy Service since 2013. The aim of Local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. Healthwatch is a statutory service mandated as a result of the Health and Social Care Act 2012. Through its core functions the Healthwatch service supports the achievement of the strategic ambitions of the local health and care system, while operating as an organisation which is independent of these systems. This includes working with local residents to understand and represent their views and experiences of local health and care services. Healthwatch also has a key role in promoting and supporting residents to be actively involved in the commissioning and provision of local services and in in their scrutiny once services are in place. Healthwatch also performs a vital function in considering the standard of health and care provision and working with partners to achieve improvements, Finally, Healthwatch offers advice and information about access to health and care services to enable residents to make informed choices. The key focus of the NHS Complaints Advocacy service is to ensure provision to empower and assist people to use the NHS complaints procedure through the use of appropriately qualified advocates. It is intended that the service will work with partners in health and across the system to ensure a joined up approach to health and care across the borough, with a focus on improving the long term outcomes for service residents. The procurement is being conducted in accordance with the Public Contracts Regulations 2015. The procurement is subject to the light-touch regime under Section 7 Social and Other Specific Services. Under Regulation 76 the Council is free to establish a procedure, provided that procedure is sufficient to ensure compliance with the principles of transparency and equal treatment of economic operators (Suppliers). The contract is for a 3 year service. The tender was evaluated based on 30% Quality, 10% Social Value and 60% Price. Additional information: This tendering exercise was undertaken using the electronic tendering system 'Oracle Fusion' (https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195). Suppliers will need to register for the system in order to express their interest in the tender and participate in the competitive exercise, please note registration is free.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "79720000",
"description": "Investigation services"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "85000000",
"description": "Health and social work services"
},
{
"scheme": "CPV",
"id": "98000000",
"description": "Other community, social and personal services"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "E16 2QU"
},
{
"postalCode": "E16 2QU"
},
{
"postalCode": "E16 2QU"
}
]
}
],
"suitability": {
"sme": true,
"vcse": true
},
"datePublished": "2021-10-12T17:20:36+01:00",
"value": {
"amount": 470250,
"currency": "GBP"
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure (above threshold)",
"tenderPeriod": {
"endDate": "2021-11-12T12:00:00Z"
},
"contractPeriod": {
"startDate": "2022-04-01T00:00:00+01:00",
"endDate": "2025-03-31T23:59:59+01:00"
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/1d30f569-0afd-4807-82bb-e842b71cb8c4",
"datePublished": "2021-10-12T17:20:36+01:00",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"documentType": "biddingDocuments",
"description": "E-tendering Portal - Oracle Fusion",
"url": "https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195"
}
]
},
"parties": [
{
"id": "GB-LAE-NWM",
"name": "LONDON BOROUGH OF NEWHAM",
"identifier": {
"legalName": "LONDON BOROUGH OF NEWHAM",
"scheme": "GB-LAE",
"id": "NWM"
},
"address": {
"streetAddress": "Newham Dockside,1000 Dockside Road",
"locality": "LONDON",
"postalCode": "E162QU",
"countryName": "England"
},
"contactPoint": {
"email": "eprocurement@onesource.co.uk",
"name": "London Borough of Newham",
"telephone": "01708 434830"
},
"details": {
"url": "http://www.newham.gov.uk"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CHC-1071035",
"name": "CommUNITY Barnet",
"identifier": {
"legalName": "CommUNITY Barnet",
"scheme": "GB-CHC",
"id": "1071035"
},
"address": {
"streetAddress": "SEIDS, Empire Way HA9 0RU"
},
"details": {
"scale": "large",
"vcse": true
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-LAE-NWM",
"name": "LONDON BOROUGH OF NEWHAM"
},
"awards": [
{
"id": "ocds-b5fd17-d40837d5-4ca7-4622-89c9-407c9e48a952-1",
"status": "active",
"date": "2022-01-12T00:00:00Z",
"datePublished": "2022-01-24T15:56:16Z",
"value": {
"amount": 459950,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CHC-1071035",
"name": "CommUNITY Barnet"
}
],
"contractPeriod": {
"startDate": "2022-04-01T00:00:00+01:00",
"endDate": "2025-03-31T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/7717cd22-acf2-4fa0-994e-5455fcd9d624",
"datePublished": "2022-01-24T15:56:16Z",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"documentType": "biddingDocuments",
"description": "E-tendering Portal - Oracle Fusion",
"url": "https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195"
}
]
}
]
}