Award

DHSC Freshdesks Email Ticketing System - GCloud12 Call-Off Contract

DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)

This public procurement record has 2 releases in its history.

Award

12 Apr 2023 at 09:54

Award Notice
AwardUpdate

12 Apr 2023 at 09:53

Award Notice
Summary of the contracting process

The Department of Health and Social Care (DHSC) has awarded the 'DHSC Freshdesks Email Ticketing System - GCloud12 Call-Off Contract' to Freshworks Inc. The procurement falls under the IT services category, with a contract value of £54,720. The procurement method used was selective, calling off from a framework agreement. The contract period is from April 5, 2022, to April 4, 2024, with the tender period ending on March 29, 2022. The procurement process has reached the award stage, with the contract being active as of April 25, 2022.

This procurement presents opportunities for businesses in the IT services sector interested in consulting, software development, and Internet support. Companies with expertise in providing such services are well-suited to compete for similar contracts in the future. The location for the provision of services is in the United Kingdom, with the DHSC acting as the buying organisation. Understanding the procurement stage and key dates is essential for businesses to engage effectively in similar tender processes and potentially grow their business through public procurement contracts.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

DHSC Freshdesks Email Ticketing System - GCloud12 Call-Off Contract

Notice Description

DHSC Freshdesks Email Ticketing System - GCloud12 Call-Off Contract (2+1+1 = 4 years)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f5fba2b1-0208-4c8b-90db-57c3c6bbcd65
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£54,720 Under £100K
Lots Value
Not specified
Awards Value
£54,720 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Apr 20232 years ago
Submission Deadline
29 Mar 2022Expired
Future Notice Date
Not specified
Award Date
24 Apr 20223 years ago
Contract Period
4 Apr 2022 - 4 Apr 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)
Additional Buyers

ATAMIS LTD

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WESTMINSTER
Postcode
SW1H 0EU
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f-2023-04-12T10:54:25+01:00",
    "date": "2023-04-12T10:54:25+01:00",
    "ocid": "ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-0812300D0O000000rwimUAA",
        "title": "DHSC Freshdesks Email Ticketing System - GCloud12 Call-Off Contract",
        "description": "DHSC Freshdesks Email Ticketing System - GCloud12 Call-Off Contract (2+1+1 = 4 years)",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SW1H 0EU"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "SW1H 0EU"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 54720,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-03-29T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-04-05T00:00:00+01:00",
            "endDate": "2024-04-04T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/hu9j9Du9",
            "name": "ATAMIS LTD",
            "identifier": {
                "legalName": "ATAMIS LTD",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/hu9j9Du9"
            },
            "address": {
                "streetAddress": "39 Victoria Street, London",
                "locality": "Westminster",
                "postalCode": "SW1H 0EU",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Mr Sanjay Chana",
                "email": "sanjay.chana@dhsc.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-200526",
            "name": "Freshworks Inc.",
            "identifier": {
                "legalName": "Freshworks Inc."
            },
            "address": {
                "streetAddress": "\"2950 S. Delaware Street, Suite 201 San Mateo California 94403"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "GB-CFS-177787",
            "name": "Department of Health and Social Care (DHSC)",
            "identifier": {
                "legalName": "Department of Health and Social Care (DHSC)"
            },
            "address": {
                "streetAddress": "39 Victoria Street, London",
                "locality": "Westminster",
                "postalCode": "SW1H 0EU",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Mr Sanjay Chana",
                "email": "sanjay.chana@dhsc.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-177787",
        "name": "Department of Health and Social Care (DHSC)"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f-1",
            "status": "active",
            "date": "2022-04-25T00:00:00+01:00",
            "datePublished": "2022-05-05T07:53:35+01:00",
            "value": {
                "amount": 54720,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-200526",
                    "name": "Freshworks Inc."
                }
            ],
            "contractPeriod": {
                "startDate": "2022-04-05T00:00:00+01:00",
                "endDate": "2024-04-04T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/6b77038e-49ca-4c81-b193-fd630a45982d",
                    "datePublished": "2022-05-05T07:53:35+01:00",
                    "dateModified": "2023-04-12T10:53:16+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "3",
                    "documentType": "contractSigned",
                    "description": "Redacted Contract",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/ad6174a3-1f33-4d19-98eb-dfb9278fa4cb",
                    "format": "application/pdf"
                }
            ]
        },
        {
            "id": "ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f-2",
            "status": "active",
            "date": "2022-04-25T00:00:00+01:00",
            "datePublished": "2023-04-12T10:54:25+01:00",
            "value": {
                "amount": 54720,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-200526",
                    "name": "Freshworks Inc."
                }
            ],
            "contractPeriod": {
                "startDate": "2022-04-05T00:00:00+01:00",
                "endDate": "2024-04-04T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "4",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/f5fba2b1-0208-4c8b-90db-57c3c6bbcd65",
                    "datePublished": "2023-04-12T10:54:25+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "5",
                    "description": "DHSC and Freshworks G-Cloud-12-Call-Off-Contract-for Email Ticketing System - Redacted for publication",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c3c3014a-b20f-4311-b363-c9df975c9001",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}