Award

Delivery of the Online Dispute Resolution (ODR) Contact Point

DEPARTMENT OF BUSINESS, ENERGY AND INDUSTRIAL STRATEGY (BEIS)

This public procurement record has 1 release in its history.

Award

24 May 2019 at 13:21

Award Notice
Summary of the contracting process

The Department of Business, Energy and Industrial Strategy (BEIS) has completed the procurement process for the delivery of the Online Dispute Resolution (ODR) Contact Point. This contract, valued at approximately £148,869, was awarded to the Chartered Trading Standards Institute and will run from 1st July 2019 to 1st December 2020. The procurement was classified under the general public services category and involved providing assistance for consumers involved in online disputes. The procurement method used was "Other", with the tender period concluding on 21st March 2019.

This tender presents a valuable opportunity for businesses specialising in consumer services and online dispute resolution, particularly capable of supporting functions such as documentation completion and consumer outreach. Companies experienced in providing advisory services, particularly those with a strong digital presence, would find themselves well-suited to compete for similar future contracts, given the increasing focus on e-commerce and online consumer protection initiatives.

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Notice Information

Notice Title

Delivery of the Online Dispute Resolution (ODR) Contact Point

Notice Description

BEIS intends to award a contract to CTSI to continue delivery of ODR from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only. ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/195b4268-4ebc-4e6a-97ef-6d9352466a9b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75110000 - General public services

Notice Value(s)

Tender Value
£148,869 £100K-£500K
Lots Value
Not specified
Awards Value
£148,869 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 May 20196 years ago
Submission Deadline
21 Mar 2019Expired
Future Notice Date
Not specified
Award Date
21 Mar 20196 years ago
Contract Period
30 Jun 2019 - 1 Dec 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF BUSINESS, ENERGY AND INDUSTRIAL STRATEGY (BEIS)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0ET
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CHARTERED TRADING STANDARDS INSTITUTE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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