Notice Information
Notice Title
Workforce Management for Contact Centre
Notice Description
WFM tool to support the Council's contact centre management team to better forecast, plan and optimise team resources to manage customer demand.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-d5b2bb48-7f4c-43fb-9d0e-dae892f7c360
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/5fa6ce69-cf3b-4a02-ba7f-5d9077a4119f
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48332000 - Scheduling software package
Notice Value(s)
- Tender Value
- £81,710 Under £100K
- Lots Value
- Not specified
- Awards Value
- £81,710 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Jan 20233 years ago
- Submission Deadline
- 2 Dec 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 5 Jan 20233 years ago
- Contract Period
- 1 Feb 2023 - 31 Jan 2026 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BUCKINGHAMSHIRE COUNCIL
- Contact Name
- Andy Hallsworth
- Contact Email
- andy.hallsworth@buckinghamshire.gov.uk
- Contact Phone
- +44 1296382291
Buyer Location
- Locality
- AYLESBURY
- Postcode
- HP20 1UA
- Post Town
- Hemel Hempstead
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ1 Berkshire, Buckinghamshire and Oxfordshire
- Small Region (ITL 3)
- TLJ13 Buckinghamshire
- Delivery Location
- Not specified
-
- Local Authority
- Buckinghamshire
- Electoral Ward
- Aylesbury North
- Westminster Constituency
- Aylesbury
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/5fa6ce69-cf3b-4a02-ba7f-5d9077a4119f
5th January 2023 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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