Award

CS20281 Emergency Consumer Advice Line

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

01 Sep 2020 at 13:54

Award Notice
Summary of the contracting process

The procurement process for the Emergency Consumer Advice Line has been successfully completed by the UK Shared Business Services Limited. This tender, titled "CS20281 Emergency Consumer Advice Line", falls under the services category, specifically focusing on call centre operations. The tender aimed to enhance the call handling capabilities of the Office for Product Safety and Standards during non-routine incidents or surges in consumer inquiries. The contract, awarded to Sitel UK Ltd, has a total value of £25,000 and commenced on 24th August 2020, concluding on 31st March 2021. This was a selective procurement method executed as a call-off from a framework agreement, with key dates including the tender period ending on 31st July 2020 and the award being published on 1st September 2020.

This tender represents significant opportunities for businesses involved in providing call centre services, particularly those that can rapidly scale operations in response to increased demand. Small and medium-sized enterprises (SMEs) would be well-positioned to compete, given the SME suitability indication, as they may offer more flexible and adaptive service solutions compared to larger providers. The successful implementation of this emergency advice line underlines the importance of reliable and efficient call handling services, therefore encouraging growth for companies skilled in this sector.

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Notice Information

Notice Title

CS20281 Emergency Consumer Advice Line

Notice Description

The purpose of this tender exercise is to ensure that in the event of a non-routine incident or other periods of increased demand, the Office for Product Safety and Standards is able to quickly scale up its emergency call handling operations to process commensurate levels of consumer enquiries, providing accurate advice and reassurance to consumers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d5f80e57-0ba9-4483-86c4-35de6c7e41ed
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/67d859f2-1b87-4701-9925-d50b0d7c474c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
£25,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Sep 20205 years ago
Submission Deadline
31 Jul 2020Expired
Future Notice Date
Not specified
Award Date
11 Aug 20205 years ago
Contract Period
23 Aug 2020 - 31 Mar 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLI London
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

SITEL

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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