Notice Information
Notice Title
21 065 Contact Centre as a Service (CCaaS)
Notice Description
Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres. This solution will support the corporate objectives to improve the customer experience and to drive channel shift towards digital channels.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-d6481c1f-ca04-429f-9b11-d76f2cce9a3d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/902edfee-832f-4db1-84c2-f8fc697358b7
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48517000 - IT software package
Notice Value(s)
- Tender Value
- £1
- Lots Value
- Not specified
- Awards Value
- £881,733 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Dec 20214 years ago
- Submission Deadline
- 1 Dec 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 17 Dec 20214 years ago
- Contract Period
- 17 Dec 2021 - 17 Dec 2024 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CHESHIRE EAST COUNCIL
- Contact Name
- Michael Ashworth
- Contact Email
- michael.ashworth@cheshireeast.gov.uk
- Contact Phone
- 01270 686953
Buyer Location
- Locality
- SANDBACH
- Postcode
- CW11 1HZ
- Post Town
- Crewe
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD6 Cheshire
- Small Region (ITL 3)
- TLD62 Cheshire East
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Cheshire East
- Electoral Ward
- Sandbach Town
- Westminster Constituency
- Congleton
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/902edfee-832f-4db1-84c2-f8fc697358b7
17th December 2021 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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