Award

NHS Patient Survey Approved Contractor Framework

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Award

26 May 2023 at 10:48

Award Notice
Summary of the contracting process

The Care Quality Commission has awarded the NHS Patient Survey Approved Contractor Framework to multiple suppliers for market research services. The framework involves the provision of survey-related services to Commissioners in the healthcare industry. The procurement method used was an open procedure. The contract has a total value of £8,000,000 and runs for an initial 24-month period, with the possibility of extension for up to another 24 months. The tender period ended on July 28, 2022, and the contract period spans from February 2, 2023, to February 1, 2027, with suppliers IQVIA UK, PICKER INSTITUTE EUROPE, EXPLAIN MARKET RESEARCH LIMITED, and Patient Perspective Ltd. being awarded the contract.

The NHS Patient Survey Approved Contractor Framework presents business growth opportunities for market research companies with expertise in survey services. Small and medium-sized enterprises (SMEs) in the field of social research, survey conduction, analysis, design, and public-opinion polling services are well-suited to compete for the provision of survey-related services to healthcare providers. The Care Quality Commission, as the buying organisation, has established a framework agreement to facilitate national surveys and data analysis for the NHS Patient Survey Programme, aiming to continuously improve patient satisfaction evaluation methods in the healthcare sector.

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Notice Information

Notice Title

NHS Patient Survey Approved Contractor Framework

Notice Description

A Framework of Approved Contractors to work with and provide a range of survey-related services to Commissioners when contracted to do so. In the future it is possible Approved Contractors would be invited to supply other research related activities alongside this work, in the event that such activities are developed. Approved Contractors will be required to work, under Call- Off Contracts, directly with Care Providers registered with CQC and on occasion, with the Coordination Centre or CQC directly. The purpose of Approved Contractors is to: * ensure that Care Providers are able to undertake National Surveys by providing the required skills and expertise to draw samples, distribute and collect questionnaires using a variety of survey administration modes (currently paper and online and incorporating SMS reminders) as per standardised schedules, guidance and in line with national approvals; * process collected data to allow own analysis of results on behalf of Commissioners(in line with CQC data cleaning and analysis standards and national approvals) and to submit timely and accurate data to the Coordination Centre at required intervals to permit centralised analysis; * ensure potential safeguarding issues are escalated to the appropriate authorities at the earliest opportunity; * ensure that CQC is able to pilot approaches to improving surveys, and undertake other specific work as required over the life of the Framework Agreement; * work in partnership with CQC and the Co-ordination Centre to seek to continually improve the NHS Patient Survey Programme. As this is a Framework Agreement, CQC does not guarantee any work through this Framework Agreement and requirements may be called-off as and when required. This procurement was undertaken following an open procedure process. The framework is awarded for an initial period of 24 months with an option to extend for up to 24 months. Total Awarded Value is the maximum of all charges including all optional extensions. Framework Reference: CQC I&D 038

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d67fc40d-cdbe-459d-a947-b18733035397
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9e3f33ed-ee5e-40db-bc51-678e68928a63
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79311000 - Survey services

79311100 - Survey design services

79311200 - Survey conduction services

79311210 - Telephone survey services

79311300 - Survey analysis services

79315000 - Social research services

79320000 - Public-opinion polling services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£8,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20232 years ago
Submission Deadline
28 Jul 2022Expired
Future Notice Date
Not specified
Award Date
17 May 20232 years ago
Contract Period
2 Feb 2023 - 1 Feb 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
4
Supplier Names

EXPLAIN MARKET RESEARCH

IQVIA

PATIENT PERSPECTIVE

PICKER INSTITUTE EUROPE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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