Award

Digital Customer Services Continuous Improvement and Development

HOME OFFICE

This public procurement record has 1 release in its history.

Award

12 Jan 2021 at 10:12

Summary of the contracting process

The Home Office has completed a procurement process titled "Digital Customer Services Continuous Improvement and Development" aimed at enhancing HMPO's Digital Customer Services product. This contract falls within the IT services sector, specifically software development and support, with a total value of £5,990,000. The procurement method was selective, operating under a framework agreement, with the tender period concluding on 4 December 2020. The contract is effective from 1 February 2021 to 31 December 2021, and delivery addresses span various locations, including the UK and British Overseas Territories.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in consulting, software development, and support services. Small and medium enterprises (SMEs) are encouraged to participate, as the procurement is designed to support their involvement. Companies capable of delivering innovative digital solutions and looking to expand their portfolio in governmental contracts will find this opportunity appealing, potentially leading to long-term partnerships with the Home Office.

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Notice Title

Digital Customer Services Continuous Improvement and Development

Notice Description

Delivery of the backlog of development for HMPO's Digital Customer Services product. This opportunity was awarded via the G-Cloud 12 Framework Agreement.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d68e0e4f-a5f1-4626-908f-384e6110011d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f0b0b3ec-4cba-4399-9261-4a7302996d13
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£5,990,000 £1M-£10M
Lots Value
Not specified
Awards Value
£5,990,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jan 20215 years ago
Submission Deadline
4 Dec 2020Expired
Future Notice Date
Not specified
Award Date
18 Dec 20205 years ago
Contract Period
1 Feb 2021 - 31 Dec 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

KAINOS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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