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PRO1003 Former Tenant Arrears Outbound Calling Software 2026-2030

Your Housing Group

This public procurement record has 1 release in its history.

Award

28 Aug 2026 at 15:09

Award Notice
Summary of the contracting process

Your Housing Group Ltd procured software services to support recovery of former tenants’ rent arrears. The system uses internal data from multiple housing and other business systems to make outbound calls to former tenants using a local telephone number. It allows the Income Team to control calling hours, calling speed and call routing, helping staff pursue arrears and support debt recovery. The requirement is classified as software packages and information systems (CPV 48000000), with the main procurement category being services. Delivery covers the North West of England. The buyer is Your Housing Group Ltd, a housing organisation based in Warrington. The requirement is suitable for small and medium-sized enterprises, and the selected supplier, Voicescape Limited, is itself an SME based in Salford.

This procurement is complete and was awarded to Voicescape Limited following a call-off from the Crown Commercial Service G Cloud 14 framework (RM1557.14). The award was made on 10 June 2026. The awarded value is £305,958.63 including the stated currency of GBP. The contract period runs from 1 September 2026 to 31 August 2030. The procurement used a selective method through a framework call-off, rather than an open standalone competition. The tender submission deadline was 10 June 2026. The published requirement describes software for outbound arrears-recovery calls, including controls over calling hours, speed and routing, and integration with internal data sources. The recorded tender status is complete and the award status is active.

For suppliers assessing future housing-sector opportunities, this award demonstrates demand for specialist outbound contact-centre software supporting former tenant arrears and debt recovery. A credible competitor would need a platform that can draw securely on data from several internal systems and use it to manage targeted outbound calling. It would also need configurable local caller identification, controls over permitted calling hours and calling speed, and flexible routing of calls to support income and recovery teams. Experience of housing income management, former tenant debt, data integration and compliant customer contact would strengthen a supplier’s position. The route to market is also significant: suppliers seeking similar work should understand how their offer can be presented through a relevant public-sector framework and positioned for a housing provider’s operational requirements.

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Notice Information

Notice Title

PRO1003 Former Tenant Arrears Outbound Calling Software 2026-2030

Notice Description

YHG requires software that uses internal data sources from multiple systems to call former tenants using a local call number and control the calling hours, speed and routing. This is to enable the Income Team to persue former tenant rent arrears and aid debt recovery. YHG have completed a call off from G Cloud 14 RM1557.14 to award this contract to Voicescape Limited.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d74762f2-1d96-4eae-851f-bdd5378ca7b8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5dfefc72-bb4e-42ce-8180-4754a2da6b16
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£305,958 £100K-£500K
Lots Value
Not specified
Awards Value
£305,958 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Jun 20263 months ago
Contract Period
1 Sep 2026 - 31 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Your Housing Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA3 7QH
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
TLD North West (England)
Local Authority
Warrington
Electoral Ward
Birchwood
Westminster Constituency
Warrington North

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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