Planning

The Department for Work and Pensions: Secure Card Payment Services Procurement

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 2 releases in its history.

Planning

28 Feb 2023 at 14:05

Market Engagement Notice
Planning

17 Feb 2023 at 14:47

Market Engagement Notice
Summary of the contracting process

The Department for Work and Pensions is planning to procure Secure Card Payment Services through a tender process. They are seeking a new service provider to ensure PCI DSS compliance and handle outbound telephony calls. The procurement stage is currently in the planning phase, with an engagement end date set for March 24, 2023. Businesses in the telephone and data transmission services, as well as IT services sectors, may find this opportunity suitable. The location for this opportunity is in the United Kingdom.

This tender presents an opportunity for businesses to provide Secure Card Payment Services to the Department for Work and Pensions. With approximately 9,000 current agents using the service, there is potential for an additional 2,000 agents in the future. The DWP aims to conclude the competitive procurement activity by June 2023. Small and medium-sized enterprises (SMEs) in the IT services and telecommunications sectors could be well-suited to compete for this contract, providing innovative solutions that meet the Department's requirements.

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Notice Information

Notice Title

The Department for Work and Pensions: Secure Card Payment Services Procurement

Notice Description

The Department for Work and Pensions: Secure Card Payment Services Procurement The Department for Work and Pensions (DWP) is responsible for administering welfare, pensions, and child maintenance policy in the UK, serving around 20 million claimants. The DWP operates the largest contact centre in the UK government, providing support to customers from around 135 locations and offering specialist services such as debt recovery, card payments, and assistance for customers with complex needs. The current DWP Secure Card Payment Services (SCPS) allows business groups to receive customer payments in a Payment Card Industry Data Security Standard (PCI DSS) compliant manner, including an Interactive Voice Recognition (IVR) capability to facilitate payments. The DWP service and SCPS contract currently supports approximately 9,000 agents. The current SCPS service and contract also includes the routing of outbound calls via the PCI DSS compliant service provider. There is additional potential for approximately 2,000 more agents in the future that is not currently accounted for in the current SCPS contract. The DWP is planning to procure a new SCPS that can meet the current and future needs of the service while providing value for money and service continuity. The new SCPS contract is required to ensure continuing capability for DWP to receive customer payments in a PCI DSS compliant manner and route all related outbound telephony calls via a PCI DSS compliant service provider. DWP is currently looking to conduct early market engagement with a view to concluding the competitive procurement activity by June 2023. The DWP is holding an online event via techUK on 23rd March 2023 at 10am (Note this is a change to the previous date of 2nd March) with a view to preparing the procurement and informing suppliers of DWP's procurement plans and requirements for SCPS and answer questions regarding the planned procurement. Following the event, the DWP will issue a Request for Information (RFI) to gain further insight from the supply market that may help to shape the approach to market. Register for the event via the techUK website. https://www.techuk.org/what-we-deliver/events/dwp-market-engagement-event-secure-card-payment-services-procurement.html

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d750d58c-f8e4-4316-89b4-e04b30396f35
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ac8abdd2-6e25-4217-ba4c-8c4ae5a9a901
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

64210000 - Telephone and data transmission services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Feb 20232 years ago
Submission Deadline
Not specified
Future Notice Date
24 Mar 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9DA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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