Tender

MCA Digital Customer Relationship Management

WEST YORKSHIRE COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Tender

15 Sep 2023 at 16:44

Tender Notice
Summary of the contracting process

The West Yorkshire Combined Authority has published a tender for the procurement of a new CRM system under the title "MCA Digital Customer Relationship Management." The procurement is classified under the CPV code 72212780 for system, storage, and content management software development services. The tender is open with a value of £340,000 and a minimum value of £290,000. The contract period starts on 1st December 2023 and ends on 31st October 2027. The tender deadline is set for 19th October 2023 at 12:00 GMT. The Authority seeks a cloud solution that aligns with its technical standards and is user-friendly and secure.

This tender by the West Yorkshire Combined Authority presents an opportunity for businesses in the software development services sector, specifically those with expertise in Customer Relationship Management systems. Small and medium-sized enterprises are particularly encouraged to participate. The procurement process, currently in the tender stage, requires bidders to propose a scalable and mobile-accessible solution that meets the Authority's Microsoft-centered architecture. Businesses offering innovative CRM solutions tailored to public sector requirements are well-suited to compete for this contract and contribute to the Authority's digital transformation initiatives.

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Notice Information

Notice Title

MCA Digital Customer Relationship Management

Notice Description

MCA Digital Customer Relationship Management This concerns the design, procurement, implementation, support, and development of a new CRM system that can meet the needs of the organisation both now and in the future, the Combined Authority has adopted a 'Microsoft first' approach to fit in with the Combined Authority's ICT architecture and to align with MCA Digital workstreams. The Combined Authority is procuring a new CRM system that will sit within Microsoft Architecture; it must be a cloud solution that can be accommodated within the Combined Authority's Microsoft tenancy and that conforms to the CA's established technical standards, and in addition specifically, the application should be scalable, accessible from mobile devices, accessible to a diverse range of users, simple, easy to use and secure.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d76f0d9d-335d-43da-83b5-ce24a5fd0ede
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/60cf4d3a-5ee7-4916-bc8c-dc0b088986ee
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

72212780 - System, storage and content management software development services

72212781 - System management software development services

Notice Value(s)

Tender Value
£340,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Sep 20232 years ago
Submission Deadline
19 Oct 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2023 - 31 Oct 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST YORKSHIRE COMBINED AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 2DE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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