Notice Information
Notice Title
Customer Experience and Enterprise Digital Platform
Notice Description
Call off contract from CCS RM6285 Back Office Software 2. Cumberland has purchased licensing of the Netcall Liberty Platform to provide integrated contact centre, automation and in-house enterprise digital development, with hosting and support. Optional extension period from 29 November 2029 - 28 November 2035
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-d79de509-0934-4756-9d43-212d82c2b62c
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/f231c7d9-b099-4406-942e-d6ac94e4e5e3
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £3,800,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £1,280,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Dec 20252 months ago
- Submission Deadline
- 7 Oct 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 18 Nov 20253 months ago
- Contract Period
- 29 Nov 2025 - 28 Nov 2029 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CUMBERLAND COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CARLISLE
- Postcode
- CA1 1RD
- Post Town
- Carlisle
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD1 Cumbria
- Small Region (ITL 3)
- TLD13 Cumberland
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
-
- Local Authority
- Cumberland
- Electoral Ward
- Castle
- Westminster Constituency
- Carlisle
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/f231c7d9-b099-4406-942e-d6ac94e4e5e3
18th December 2025 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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